Lead Supervisor, Ops Safety & Development

About the role

National Grid is hiring a Lead Supervisor, Ops Safety & Development Operations in our Electric Operations department to work out of either our Central offices in the Syracuse, NY area, our Eastern offices in the Albany, NY area, or our Western offices in the Buffalo, NY area. The roles will be On-Site and in the field.

Responsibilities

• Supervise a culturally diverse workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner.
• Promote the philosophy of safe team working and development across all activities in order to achieve set operational objectives and continuously improve performance.
• Challenge existing processes and continuously seek ways to do things better in order to make a positive and significant change to the Safety Culture, drive greater efficiencies and improve overall productivity for the business.
• Lead, motivate and develop a professional team, prioritize work and allocate resources in order to ensure restoration and other emergency activities are delivered in line with service quality standards and expectations and customer/business objectives.
• Connects in with the right people to ensure potential obstacles or issues are overcome and resolved as quickly and effectively as possible thereby meeting or exceeding operational and budget objectives.
• Oversee the Electric operational workload of team to ensure allocated resources are fully utilized to deliver against agreed upon work plan and execute work activities within planned unit and budget cost.
• Ensure Operations Electric teams comply with safety standards, policies and processes to ensure a safe working environment and minimize risk for all staff.
• Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.
• Build good working relationships with internal & external customers and manage the day-to-day relationship with them to understand their requirements and deliver appropriate solutions within National Grid policies and processes.
• Promote and implement Electric best practices to ensure all work tasks achieve high productivity and low costs.
• Supervisory/Interpersonal- Experience Required:
  • Excellent oral and written communication skills.
  • Negotiations skills.
  • Demonstrates project leadership skills.

Requirements

• 5 to 7 years of related experience, or committed to ‘on the job’ training programs with practical experience of methods, processes and techniques relevant to area or discipline.
• Must have or possess the ability to develop a working knowledge of information systems critical to the work management, financial reporting and performance tracking of the Operations Department.
• Must have or possess the ability to develop knowledge and understanding of National Grid’s policies and processes and how to apply them effectively to the Operations Department.
• Ability to perform off-hour coverage and provide sound decision-making during emergency situations.
• Candidate must possess the ability to take initiative, work independently, and complete tasks with minimal supervision.
• Knowledge of Company Policy & Procedures.
• Valid driver’s license required.
• Excellent oral and written communication skills.
• Negotiation skills.
• Supervisory Skills.

Qualifications

• Bachelor's degree in a related area preferred.
• Technically proficient within subject matter and experience of leading a team involved in Field operations activities.
• Ability and knowledge to develop standard operating procedures for field personnel to perform electric work and connections on energized distribution/transmission facilities.
• Knowledge of Company programs such as – STORMS, ARCOS, & ADMS.

Benefits

Salary $121,000 - $142,000 a year National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144. This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans. Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.