Lead Student Success Ambassador (Part Time)

Essential Duties And Responsibilities

• Oversee and organize class visits with other ambassadors.
• Make STEM classroom visits, detailing announcements, promoting events, and encourage student engagement with STEM Learning services.
• Provide support and mentoring to other Ambassadors.
• Provide support as needed at the STEM Center front desk.
• Initiate and provide positive, individualized contact with students in a timely manner, demonstrating the ability to maintain confidentiality.
• Support and guide STEM students how to navigate MySuccess, Canvas platforms, and how to access tutoring and other resources (e.g., how to schedule appointments, how to navigate My Success Network, navigate campus resources) coordinated by the SSMs.
• Assist in the planning, coordinating, promoting, and executing events and programs hosted by the Student Success Manager, STEM Learning, and the School of Science, Mathematics, and Engineering.
• Absorb outreach and follow up with the SSM’s student population groups.
• Engage students who visit STEM Learning to answer questions and concerns and promote additional STEM Learning resources.
• Perform clerical functions such as data entry, spreadsheets, and other functions as assigned.
• Lead ambassador team meetings.

Knowledge Skills & Abilities

• Demonstrated positive interpersonal/human relations to communicate effectively, build rapport, and project a positive attitude with diverse populations and cultural backgrounds in STEM.
• Demonstrate excellent customer service skills.
• Interpersonal problem-solving skills to make appropriate referrals to the SLCC Student Code, Campus Resources, and provide mentoring support.
• Demonstrated ability to maintain confidentiality and work independently.
• Basic knowledge of Microsoft Office Suite and basic computer operating systems and SLCC’s computer systems (Banner, DegreeWorks).
• Work collaboratively with other office staff, a variety of campus departments and community personnel.
• Willingness to learn.

Minimum Qualifications

• Maintain cumulative GPA and semester GPA of 2.5 or higher.
• Currently enrolled at SLCC with a minimum of 9 credits.

Preferred Qualifications

• Able to present in front of audiences of varying sizes.
• Professional in manner and appearance.
• Bilingual.
• STEM Student, declared in a Science, Mathematics, or Engineering (SME) program.