Lead Store Sales Associate

About the role

The Salvation Army is an international movement and part of the universal Christian Church. Our mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Our thrift stores help fund our Adult Rehabilitation Centers (ARCs) while offering affordable, sustainable shopping options to our local communities. Every purchase and donation helps change lives.

Key Responsibilities

• Sales & Operations Support management with product sales, acquisition, and merchandising.
• Aid in store opening and closing procedures.
• Handle banking tasks, including daily deposits and cash reconciliation.
• Achieve sales, production, and donation goals.
• Manage product rotation and inventory flow to maintain a fresh sales floor.
• Deliver outstanding customer service and promote a welcoming environment.
• Resolve customer concerns courteously and professionally.
• Maintain store cleanliness, organization, and visual appeal.
• Arrange displays, signage, and layout according to company standards.
• Identify opportunities to improve store presentation and efficiency.
• Provide direction and support to team members in the absence of management.
• Communicate effectively with the Store Manager regarding operations and staffing needs.
• Reinforce company policies and procedures consistently.
• Report any behavioral or performance concerns promptly.
• Assist staff with basic register troubleshooting and daily problem-solving.

Qualifications

• High school diploma or GED required.
• Previous retail or thrift store experience required.
• Leadership or keyholder experience preferred.

Skills & Abilities

• Strong communication and customer service skills.
• Proficiency with cash handling and register operations.
• Basic computer skills (POS systems, payroll systems, Microsoft Office).
• Ability to multitask in a fast-paced environment.
• Reliable, punctual, and mission-driven attitude.

Physical Requirements

• Regularly required to stand, talk, and use hands for extended periods.
• Frequently required to walk, reach, bend, and lift up to 25 lbs.
• Occasionally required to kneel, climb, or balance.
• Adequate vision and focus for retail work.
• Standing and walking for most of the shift.

What We Offer

• Opportunity to make a meaningful difference in your community.
• Supportive, mission-focused work culture.
• On-the-job training and professional growth opportunities.
• Comprehensive benefits package (for eligible employees).

Travel

• Occasional travel to nearby store locations or training sessions may be required.

Equal Opportunity Statement

The Salvation Army is an Equal Opportunity Employer. We welcome and encourage applicants who are returning to work, U.S. Veterans, individuals with disabilities, people impacted by the justice system, and those without a college degree to apply.