Lead Staffing Specialist

About the role

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. As a Lead Staffing Specialist, you’ll play a key role in developing an amazing team of compassionate and dedicated healthcare providers, ensuring the Right Care, at the Right Time, in the Right Place.

Responsibilities

• Lead daily scheduling and dispatching: Coordinate hundreds of caregiver appointments with precision, ensuring client needs are met and care plans are followed.
• Manage change and prioritize quickly: Handle last-minute schedule updates, cancellations, and emergency coverage with professionalism and efficiency.
• Optimize staffing operations: Track caregiver availability, balance workloads, and ensure schedules comply with company policies and state regulations.
• Collaborate for success: Work closely with field operations, HR, and recruiting teams to identify staffing trends, fill coverage gaps, and support retention efforts.
• Guide and support your team: Train and mentor dispatch staff and communicate clearly with caregivers about schedule updates or concerns.
• Maintain operational excellence: Accurately document scheduling actions, maintain compliance, and uphold Elara Caring’s mission and values in all activities.
• Perform other duties/projects as assigned.

Requirements

• Education: 60 college credit hours or 2+ years of supervisory experience in a healthcare or service environment.
• Experience: Minimum 2 years in staffing, scheduling, or dispatching, preferably in home care, healthcare, transportation, or call center operations.
• Strong multitasking, organizational, and time management abilities.
• Proficiency with scheduling software or workforce management systems.
• Excellent communication across phone, text, and digital platforms.
• Ability to manage 300+ schedules or service calls daily with accuracy.
• Knowledge of Medicaid and home care benefits preferred.
• Reliable transportation to perform job duties.
• Willingness to participate in occasional weekend or holiday on-call rotations.

Benefits

• Competitive compensation package.
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost.
• Opportunities for advancement.
• Comprehensive insurance plans for medical, dental, and vision benefits.
• 401(K) with employer match.
• Paid time off, paid holidays, family, and pet bereavement.
• Pet insurance.

You will report to the Staffing Manager/Staffing Operations.