Lead Specialty Software Engineer - ServiceNow WSD

About This Role

The Chief Operating Office Technology (COO Tech) organization, provides technology services for the Chief Operating Office. This includes operations, control executives, strategic execution, business continuity and resiliency, data solutions and services, regulatory relations, customer experience, enterprise shared services, supply chain management, and the corporate properties group. COO Technology provides technology solutions and manages application portfolios for these groups to support modernization and optimization. CAO Technology is the dedicated technology team supporting Corporate Properties, Corporate Security, Supply Chain Management, Enterprise Resiliency, Privacy, CAO Data and Insights technology needs. Within COO Technology we are seeking an experienced technology product and systems professional to support the Workplace Service Delivery (WSD) platform and associated workplace technology initiatives. This role serves as a key liaison between platform architects, business stakeholders, technology teams, operations, and vendors to drive product strategy, roadmap execution, process optimization, requirements management, testing, and production support.

Required Qualifications

• 5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of hands-on ServiceNow development and implementation experience

Desired Qualifications

• Advanced oral, written and presentation communications including the ability to present technical information in a way that non-technical audiences will understand
• Advanced problem solving and technical troubleshooting capabilities
• Strong analytical skills and ability to solve complex technical problems
• Strong consulting, leadership, and communication skills, with ability to influence stakeholders, support global/hybrid teams, and effectively translate complex technical concepts for business audiences.
• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD) and/or ServiceNow Certified Implementation Specialist in Workplace Services Delivery or related modules
• Hands-on experience with ServiceNow, preferably Workplace Service Delivery (WSD), Workplace Reservations, Space Management, Employee Service Management, or related modules
• Strong understanding of ServiceNow platform capabilities, workflows, business rules, integrations, reporting, and configuration management
• Experience supporting SaaS and enterprise applications through implementation, enhancement, and operational support lifecycles
• Knowledge of operational dashboards, reporting, and adoption metrics
• Experience supporting large-scale enterprise technology deployments
• Proven experience with enterprise data and integrations, including real estate canonical data models, platform integrations, APIs, microservices, service-to-service communication, and modern data platforms