Lead Specialist, Oracle GL/AP

About the role

KPMG is seeking a Lead Specialist, Oracle GL/AP to join their Managed Services practice. This role involves managing day-to-day operations of cloud-based platform applications, providing support to clients, and delivering insights through Key Performance Indicators (KPI) and Service Level Agreements (SLAs).

Responsibilities

• Collaborate with industry/business subject area professionals, software engineers, and technical leadership to manage day-to-day operations of cloud-based platform applications like Oracle Financials.
• Manage a team that provides level 2/3 support including break/fix, enhancements, reports, and upgrades to KPMG clients and users of cloud-based applications.
• Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes.
• Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support, and project reviews; identify, document, and manage client business / functional requirements.
• Assess client requirements and build of product specific functional specifications; support the planning, preparation, and execution of future releases; provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support.
• Facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards.

Qualifications

• Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients.
• Bachelor's degree from an accredited college/university in an appropriate field.
• Experience with Oracle implementations, post-production support, upgrades, and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM), and service desk management; strong configuration skills across Oracle Cloud Applications.
• Required module experience: Oracle General Ledger, Accounting Hub, Project Billing and Costing, Accounts Payable, Accounts Receivable, and Lease Accounting.
• Ability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance.
• Excellent written and verbal communication, facilitation, and presentation skills; strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively.
• Ability to travel as necessary depending on client and business needs.

Benefits

KPMG offers a comprehensive compensation and benefits package, including a 401(k) plan, disability and life insurance, vision coverage, and a variety of medical and dental plans. Additionally, KPMG provides Personal Time Off per fiscal year, and two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. For more information about KPMG's benefits, visit this link.