Lead Solutions Engineer

About Knot

Knot’s mission is to empower consumers and businesses with connected merchant and banking experiences. Knot is building the platform connecting merchants to the many applications that consumers and businesses interact with every day. Our flagship product, CardSwitcher, allows consumers to instantly update and manage their cards on file with online merchant accounts. Newer products like TransactionLink and Shopping enable native purchasing and checkout capabilities for any app. Knot is a rapidly growing company, founded in 2021 by Rory and Kieran O'Reilly, and today powers connected online payment experiences for hundreds of thousands of consumers. Companies like American Express, PayPal, and OnePay choose to embed Knot’s SDK in their apps to provide best-in-class experiences for their customers. Knot is backed by a select group of investors, including Nava Ventures, 8VC, American Express, Plaid, and co-founders and CEOs of prominent companies like Twitter, Warby Parker, Allbirds, Casper, Intercom, Deel, Italic, DraftKings, and many more.

What You’ll Do

• Own solutions engineering at Knot - full stop.
• Serve as the technical lead during the entire GTM cycle from pre-sales to implementation to post-sales.
• Guide customers through implementation planning, architecture reviews, security evaluations, and integration of Knot’s mobile SDKs and APIs.
• Work with customers directly to debug & troubleshoot their implementations of Knot and engage other teams at Knot to dig further as applicable.
• Identify patterns of customer friction during implementation of Knot's SDK & APIs and implement solutions to rectify those friction points (e.g. documentation, workflow automations, AI-native solutions, etc.).
• Find and design up-sell & cross-sell opportunities and develop demos/POCs to aid in these strategies alongside the GTM team.
• Contribute to technical documentation for customer onboarding & implementation, integration guides, and technical data flow diagrams.
• Build tools and lightweight features where necessary to help customers work with Knot more seamlessly (e.g. workflow automations, small SDK/API features, developer dashboard improvements, etc.).
• Work directly with GTM and product team leads at Knot daily, as well as various engineering teams.

What You’ll Need To Get The Job Done

• Experience: 2-8 years of experience working at a startup with 1+ year in a customer-facing role.
• Technical fluency: you have an engineering background that allows you to deeply understand & explain complex systems (e.g. SDKs, REST APIs, webhooks, and authentication) and collaborate with engineers both inside & outside the company.
• Intellectual firepower: you are exceptionally smart and can connect many dots to make high quality decisions.
• Resilience under pressure: you don’t panic when things get hard and thrive in a high-stakes environment.
• Relentless drive: you operate with a maniacal intensity and don't slow down at the first (or tenth) obstacle.
• Sharp judgment: you have elite sense for how to help customers at every turn.
• Clued-in on AI: you use multiple AI tools daily to perform your role and play with new tools frequently (e.g. cursor, chatgpt, claude, google AI studio, agent builders, etc.).

What We Offer

• Interesting and challenging work.
• Competitive base salary (commensurate with experience) + up to 20% annual bonus + generous early employee equity.
• 100% medical, dental, and vision insurance coverage for you and your dependents (U.S.).
• Unlimited PTO.
• Parental leave.
• Beautiful NYC office in the heart of Flatiron.
• Herman Miller Aeron Desk Chair.
• Food (snacks, frequent lunches, and often dinner for those working late).