Lead Solutions Engineer

ABOUT THE ROLE

At haku, our Solutions Engineers are some of the most impactful people in the company. They sit at the intersection of Sales, Product, Customer Experience, and Marketing, helping organizations evaluate how technology can transform their business. They guide buying committees through complex decisions, translate business challenges into solutions, and serve as trusted advisors throughout the sales process. We're looking for a Solutions Engineer Lead to help shape the next chapter of our pre-sales organization.

YOUR LIFE AT HAKU

Our state-of-the-art office overlooking Biscayne Bay in Miami is home to a thoughtful, collaborative, and ambitious team that genuinely enjoys working together. We care deeply about our customers, our teammates, and building great technology. We move fast, challenge each other respectfully, and celebrate wins together.

WHAT YOU’LL DO

- Lead Strategic Product Evaluations - Partner with Account Executives throughout the sales cycle to help prospects understand how haku can solve their business challenges. - Own Enterprise Demonstration Strategy - Develop compelling demonstration experiences that showcase haku's value across multiple buyer personas and use cases. - Coach and Develop Solutions Engineers - Serve as a mentor and leader for Solutions Engineers across the organization. - Be the Voice of the Customer - Work closely with prospects, customers, Customer Experience, and Sales to identify recurring trends, product gaps, and opportunities. - Product & Go-to-Market Partnership - Partner closely with Product Management and Product Marketing to ensure customer insights are reflected in product strategy, positioning, messaging, and go-to-market execution. - Drive Product Readiness and Enablement - Stay deeply connected to product development and upcoming releases. - Help ensure Sales and Customer Experience teams are educated on new functionality, positioning, competitive differentiation, and best practices. - Support Strategic Deals - Act as a trusted advisor throughout complex buying cycles. - Help navigate technical evaluations, solution design conversations, stakeholder alignment, and executive-level discussions that ultimately help haku win new business. - Help Build the Future of the Function - We're growing quickly, and this role will play an important part in defining how Solutions Engineering operates at haku. - You'll have the opportunity to influence processes, tools, documentation, onboarding, and the overall evolution of the team.

WHO YOU ARE

The ideal candidate is equal parts consultant, storyteller, strategist, and problem solver. They possess the ability to navigate complex buying committees, uncover business challenges, and connect product capabilities to measurable business outcomes. Comfortable engaging with stakeholders at all levels—from system administrators to executive leadership teams—they can communicate complex concepts clearly and effectively without oversimplifying them. Success in this role also requires strong cross-functional collaboration skills, the ability to influence without direct authority, and a genuine desire to help others succeed. Naturally curious and resourceful, this individual is motivated by solving problems, driving meaningful outcomes, and creating value for customers.

QUALIFICATIONS

- 5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Consultant, Product Specialist, or similar pre-sales role within a SaaS organization - Experience supporting enterprise and complex mid-market software sales cycles with multiple stakeholders and decision makers - Proven ability to lead product demonstrations, workshops, discovery sessions, technical evaluations, and executive presentations - Experience partnering closely with Account Executives to develop deal strategy and advance opportunities through the sales process - Strong business acumen with the ability to align technical solutions to customer objectives and business outcomes - Exceptional communication, presentation, and stakeholder management skills - Experience mentoring, coaching, or leading other Solutions Engineers, Product Specialists, or pre-sales professionals - Strong organizational skills with the ability to manage multiple priorities in a fast-paced, high-growth environment - Self-starter with a high degree of intellectual curiosity and a desire to continuously learn and improve

PREFERRED QUALIFICATIONS

- Experience collaborating with Product Management and Product Marketing teams on product launches, positioning, customer feedback programs, or sales enablement initiatives - Experience creating or contributing to demo assets, competitive intelligence, product training, enablement content, or customer-facing educational materials - Ability to translate customer feedback, market trends, and competitive insights into actionable recommendations for Product, Marketing, and GTM teams - Experience with CRM platforms, ecommerce solutions, fundraising technology, payment processing, event management software, or marketing automation platforms - Experience working with nonprofit organizations, fundraising programs, endurance events, or mass participation event technology