Lead - Solution Engineer

About the role

The Lead Solution Engineer plays a crucial part in our GTM team, focusing on our Enterprise business. This role collaborates with customers to solve their critical business challenges, supports the sales team, gathers requirements, and presents compelling demonstrations of Freshworks products.

Responsibilities

• Collaborate with Enterprise customers to identify and address their most critical business challenges.
• Support the sales team by conducting discovery calls and delivering product demonstrations for active deals.
• Gather requirements effectively to clearly define customer problems.
• Build and present compelling demonstrations of Freshworks products.
• Articulate the value of Freshworks solutions to a variety of audiences.
• Embrace lifelong learning and continuously develop your skills.
• Evangelize the refreshing user experience offered by the Freshworks platform.

Qualifications

• 6-8 years of Solution Engineering experience.
• Excellent soft skills and presentation abilities; relied upon daily.
• Proven capability to work on cross-functional teams to address business and technical challenges.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated time management skills in a dynamic sales environment; manages multiple deals monthly.
• Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply.
• A Bachelor’s degree is preferred but not required.
• Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred.