Lead Software Engineer - Remote

About the role

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms.

Responsibilities

• Contribute to the planning and implementation of key initiatives to enhance the stability and reliability of our database infrastructure.
• Apply software engineering and SRE principles to create tools, services, and automation for building, monitoring and operating complex infrastructure and service-oriented architectures.
• Collaborate on platform-level initiatives that drive engineering automation and efficiency across the organization.
• Continuously improve, evolve and innovate the observability of Commerce’s platform architecture.
• Take full ownership of issues and projects, driving them to completion with a high degree of autonomy.
• Participate in planning and technical design sessions, contributing to their successful execution.
• Join the team’s on-call rotation.

Requirements

• Relevant experience in building software, operating, or supporting large-scale Linux based service-oriented architectures, with expertise in SQL systems as a bonus.
• A deep interest in learning and working with new technologies and programming languages.
• Hands-on experience with Docker and orchestration tools such as Nomad (we use Nomad), Kubernetes, or Amazon ECS.
• Familiarity with configuration management tools like Ansible, Chef, or Puppet (we use Puppet).
• Experience with observability and application performance monitoring (APM) tools, such as Alertmanager, ELK, Prometheus, New Relic, Sentry and Lightstep.
• A software engineer with a curiosity for operations, or an operations engineer that wants to work closely with software engineers to help infrastructure and software excel together.
• An excellent communicator who thrives in a geographically distributed team with team members in Austin, San Francisco, Sydney and remote.
• Obsessive compulsive, but in a good way. Your systems and scripts are clean, well-documented and comprehensible.

Qualifications

• 5+ years of experience in building software, operating, or supporting large-scale Linux based service-oriented architectures, with expertise in SQL systems as a bonus.
• Experience in UNIX systems administration, along with proficiency in Golang, Ruby, PHP, or Bash.

Skills

• Software engineering and SRE principles.
• Collaboration and teamwork.
• Observability and application performance monitoring (APM) tools.
• Communication and interpersonal skills.

Benefits

• Remote-first team that values collaboration and prioritizes team over individual achievements.
• Innovative problem solving.
• Operational efficiency.

Pay

$110,000.00 - $216,000.00

Schedule

Hybrid work model, with three days per week in the office to balance focused individual work and meaningful in-person collaboration.