Lead Software Asset Management Specialist

About the role

Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Lead Asset Management Administrator to join the Software Asset Management team.

This role supports SAM initiatives that help Deloitte manage, optimize, and govern its enterprise software portfolio. The responsibilities include maintaining software asset records, tracking renewals and upgrades, fulfilling software and license requests, performing license compliance activities, and supporting governance, risk, and audit readiness.

Responsibilities

• Software Asset Lifecycle Management
• Maintain software asset records including procurement data, contract terms, entitlements, and lifecycle status
• Track renewals, upgrades, co-terms, invoices, and license allocations
• Support software and license request fulfillment (e.g., Microsoft, Adobe, Tableau, Alteryx, AI tools)
• Maintain accurate data within ServiceNow SAM Pro
• Licence Compliance & Optimization
• Perform license compliance activities and entitlement reconciliation
• Develop Effective License Position (ELP) reports
• Identify cost savings opportunities and optimize license usage
• Support license reclamation and optimization workflows
• SaaS, Cloud & AI License Management
• Manage SaaS and subscription-based licensing models
• Analyze utilization and renewal readiness
• Support AI license tracking and cost analysis
• Understand cloud licensing and BYOL considerations
• Reporting, Analytics & Data Quality
• Develop dashboards and reports for software spend and usage
• Resolve data quality issues
• Provide ad hoc reporting to stakeholders
• Governance, Risk & Audit Readiness
• Maintain audit-ready documentation
• Support compliance reviews and audits
• Interpret licensing terms and requirements
• Automation & Continuous Improvement
• Leverage ServiceNow SAM Pro for automation and workflow improvements
• Support continuous improvement initiatives
• Cross-Functional Collaboration
• Partner with Procurement, Finance, VMO, Legal, Risk, and Technology teams
• Support vendor negotiations and renewal planning

Qualifications

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Requirements

• 8+ years of experience in Information Technology and/or 6+ years with an advanced degree (IE, Masters, PhD, etc)
• 3-5+ years of experience in Software Asset Management and tasks including but not limited to:
• Strong knowledge of software licensing models and lifecycle management
• Experience with ServiceNow SAM Pro or similar tools
• Experience creating Effective License Position reports
• Experience with SaaS license optimization including utilization tracking and reclamation
• Ability to interpret contracts and licensing terms
• Strong analytical and data management skills
• Bachelor’s degree in Business Administration, MIS, Computer Science or a related field and/or equivalent relevant professional experience
• Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future