Lead Software Asset Management Specialist

Key Responsibilities

• Maintain software asset records including procurement data, contract terms, entitlements, and lifecycle status
• Track renewals, upgrades, co-terms, invoices, and license allocations
• Support software and license request fulfillment (e.g., Microsoft, Adobe, Tableau, Alteryx, AI tools)
• Maintain accurate data within ServiceNow SAM Pro
• Perform license compliance activities and entitlement reconciliation
• Develop Effective License Position (ELP) reports
• Identify cost savings opportunities and optimize license usage
• Support license reclamation and optimization workflows
• Manage SaaS, cloud, and AI license models
• Analyze utilization and renewal readiness
• Support AI license tracking and cost analysis
• Understand cloud licensing and BYOL considerations
• Develop dashboards and reports for software spend and usage
• Resolve data quality issues
• Provide ad hoc reporting to stakeholders
• Maintain audit-ready documentation
• Support compliance reviews and audits
• Interpret licensing terms and requirements
• Leverage ServiceNow SAM Pro for automation and workflow improvements
• Support continuous improvement initiatives
• Partner with Procurement, Finance, VMO, Legal, Risk, and Technology teams
• Support vendor negotiations and renewal planning

Qualifications

• 8+ years of experience in Information Technology and/or 6+ years with an advanced degree (IE, Masters, PhD, etc)
• 3-5+ years of experience in Software Asset Management and tasks including but not limited to:
• Strong knowledge of software licensing models and lifecycle management
• Experience with ServiceNow SAM Pro or similar tools
• Experience creating Effective License Position reports
• Experience with SaaS license optimization including utilization tracking and reclamation
• Ability to interpret contracts and licensing terms
• Strong analytical and data management skills
• Bachelor's degree in Business Administration, MIS, Computer Science or a related field and/or equivalent relevant professional experience
• Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future