Lead Site Specialist - 1st Shift
About the role
Join Unity Lab Services, a division of Thermo Fisher Scientific, as a Lead Site Specialist to contribute to global science advancement. In this role, you'll guide and support a team delivering essential laboratory support services that enable our customers to make the world healthier, cleaner, and safer.
Responsibilities
- Direct the daily workflow for a small team under the direction of the site lead and/or supervisor, enabling the team to consistently deliver high levels of customer service in support of our contractual obligations.
- Oversee service offerings including but not limited to: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, and pipette services.
- Verify chemical inventory levels, locations, and expiration dates by performing bench audits and full-cycle counts using barcode scanners.
- Receive, inspect, label, and store incoming chemical shipments according to compatibility guidelines and DOT regulations.
- Maintain stock levels, recognize events, troubleshoot process failures, and perform root cause analysis.
- Monitor order progress, identify potential delays, and suggest workflow improvements.
- Aid customers with order-related tasks through systems like SAP/Oracle, Salesforce, and EDI portals, including entering, updating, canceling, or expediting orders and returns.
- Deliver on committed contractual scope of work.
- Aid with tracking business metrics.
- Implement Standard Operating Procedures (SOPs), conduct site audits, and assist with completion of annual physical inventory.
- Train and serve as a subject matter expert (SME), developing and delivering training materials.
- Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives.
- Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
- Participate in safety programs such as hazard identification, conduct inspections and incident reporting/investigations as required.
Requirements
- High school diploma or equivalent required.
- Associate degree in a related field preferred, or a combination of education and experience that demonstrates the required skills.
- 3+ years of progressive, proven experience required.
- Experience/Certification with ULSIM and DFO/MF systems, and PowerBI is preferred.
- Comfort guiding peers—you've informally mentored or led small process initiatives.
Qualifications
- Strong leadership abilities and interpersonal skills are required to lead and enhance team culture.
- Strong verbal and written communication skills, including maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
- Possesses intermediate skills in Microsoft Office suite of software.
- Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment.
Skills
- Leverage Microsoft Office Suite of Software.
- Manage inventory and chemical tracking systems.
- Lead and train teams.
- Support safety protocols and procedures.
Benefits
- Competitive remuneration.
- Annual incentive plan bonus.
- Healthcare.
- A range of employee benefits.
Pay
$31.20 per hour
Schedule
Standard (Mon-Fri)
Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Accessibility
We offer accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments.
Accessibility/Disability Access
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Compensation and Benefits
The hourly pay range estimated for this position based in Massachusetts is $23.04–$34.56. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retail and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount