Lead Site Reliability Engineer, Vice President

About the role

We are seeking a Site Reliability Engineer with a minimum of 10 years of industry experience, preferably working in the financial IT community. The position is in the WM Product Technology team, focusing on delivering exceptional services to both Business Units (BU) and Development partners to minimize/avoid any production outages. The role involves production support within the WM Product Technology, automating deployments, and working with agile teams to build and support stable and reliable production systems.

Responsibilities

• Maintain applications once they are live by measuring and monitoring availability, latency and overall system health with a focus on business activities and continuously evaluate cost and TOIL.
• Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, capacity planning and launch reviews.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity; includes automation for other various operational needs.
• Troubleshoot infrastructure issues, reviewing log files, updating documentation, and having knowledge base with resolutions.
• Work closely with the application Development team to understand the platform and create tools/utilities to help with production management.
• Work with upstream data providers and upstream consumers, and reduce the amount of escalation to development teams.
• Develop scripts and assist with code changes along with operational tasks/activities.
• Work closely with Application Development to ensure that the support team has excellent knowledge of the application set, own and maintain support knowledgebase and documents.
• Use analytical skills to find trends in the environment and drive out problems.
• Lead effort to determine improvement areas to stabilize the plant.
• Identify risks and work with a sense of urgency, working within a team or independently.
• Test and tune network, hardware, and software configurations to maximize performance needs.
• Interface with different teams like IT Dev managers, Infrastructure teams and lead as a Subject Matter Expert (SME) for the application(s) supported.
• Understand the overall business flow of supported application systems and its interface with clients.
• Be flexible to provide weekend on call rotation and available for offshore time lead.
• Accountable for the Production Environments as well as the non-Production Environments for the existing GBOT team and be part of 24/7 production support coverage.

Requirements

• 10+ years of experience in a production environment with a solid software development background and understanding of performance tuning, end-to-end troubleshooting, networking fundamentals and appropriate attention to detail.
• Able to focus, provide resolutions for production issues in a high demanding and pressured environment.
• Strong experience in scripting language (Shell scripting, Python, Perl, etc.) and cloud driven development.
• Strong database skills with DB2, Sybase or Oracle.
• Hands-on experience with Autosys or other batch scheduling software.
• Strong experience in Continuous Integration and Continuous Deployment.
• Knowledge and hands-on experience on with monitoring tools like Splunk, IP Soft, Sockeye.
• Practical experience on Agile Methodology (e.g. Scrum).
• Ability to diagnose technical problems, debug, optimize code, and automate routine tasks.
• Hands-on experience in application and database troubleshooting/issue resolution in a fast-paced environment.
• Knowledge of Cloud based deployment, security, networking concepts in Azure and AWS.

Qualifications

• Passionate about automation and skilled in one of the programming languages Python/PERL/SHELL, Ruby, JAVA, C# or the like.

Skills

• Strong leadership and excellent communication skills.
• Self-motivated and delivery-focused.

Benefits

Not specified.

Pay

Expected base pay rates for the role will be between $150,000 to $190,000 per year at the commencement of employment.

Schedule

Not specified.