Lead Site Reliability Engineer

Job responsibilities

• Lead SRE practices that balance delivery speed, efficiency, and system stability
• Partner with engineering peers and senior stakeholders to drive strong, shared outcomes
• Scale SRE adoption across application and platform teams
• Set reliability expectations and show progress through stability and reliability metrics
• Run blameless, data-driven post-incident reviews and regular debriefs to turn lessons into improvements
• Build a continuous-improvement culture by gathering feedback and improving the customer experience
• Coach entry- to mid-level engineers and promote knowledge sharing through internal forums and communities

Required qualifications, capabilities, and skills

• Formal training or certification in software engineering concepts plus 5+ years of applied experience
• Advanced knowledge of SRE principles and a track record of implementing SRE across application and platform teams while avoiding common pitfalls
• Experience leading technologists to manage and resolve complex technology issues at a firmwide level
• Ability to influence team culture by championing innovation and driving change
• Experience hiring, developing, and recognizing talent
• Proficiency in at least one programming language (preferred: JavaScript, Go, Python)
• Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab, Terraform)
• Experience with containers and orchestration (e.g., Docker, Kubernetes, ECS)
• Strong troubleshooting skills across common networking technologies and issues
• Working knowledge of modern service and integration patterns, including GraphQL fundamentals, event-driven architecture (Kafka or equivalent), and observability/telemetry with OpenTelemetry

Preferred qualifications, capabilities, and skills

• Ability to code, troubleshoot, and demonstrate strong data fluency

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions -- all while ranking first in customer satisfaction.