Lead Setter - Peoria

Job Description

We are seeking a Scheduling Specialist to join our team! A scheduling specialist manages the company calendar to ensure appointments are scheduled properly. As a scheduling specialist, your responsibilities include a wide variety of tasks to ensure the best customer experience possible.

• Answers all incoming calls in a courteous, welcoming, professional & timely manner.
• Gathers and documents all information from the caller thoroughly and accurately.
• Answers as many callers’ questions as possible without the need for transferring the call.
• Initiates phone scripts by determining type of calls and handling calls according to established Re-Bath policy and procedure.
• Cancels or confirms appointments as requested by callers.
• Accurately updates and inputs all relevant data into computer. Data entry of new leads for multiple leas sources.
• Maintains a professional and courteous environment.
• Welcome and assist customers that visit showroom.
• Other routine duties as assigned.

Competency Requirements

• Ability to communicate effectively and clearly with all internal and external customers.
• Detail-oriented with excellent follow-up.
• Solutions-minded, compliance-minded and results-oriented.
• Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately.
• Able to juggle multiple priorities successfully.
• Strong organizational and interpersonal communication skills.
• High-energy, hands-on employee who thrives in a fast-paced work environment.
• Intelligent, self-confident, practical thinker with sound judgment.
• Flexible, adaptable and can adjust to a rapidly changing and growing environment.

Experience Requirements

• Customer Service: 2 year+
• Computers & Microsoft Office: 2 year+

Education Requirements

• High school or equivalent

Background Requirements

• Must be able to pass a 50-state background check and drug screen

Benefits Offered

• Paid time off
• Paid holidays
• Health insurance options
• Dental and vision options
• 401K