Lead Service Technician-Kentucky/Ohio

About the role

The Lead Service Technician is responsible for providing hands-on field service execution, as well as technical leadership in the field of process control instrumentation, gas detection, and valves. This role combines senior-level technical expertise with mentoring and training responsibilities to support and develop the technical team while maintaining a significant presence in field operations. This position can be based in Kentucky or Ohio.

Team Lead responsibilities

• Provide leadership and training for FS Technicians assigned
• Serve as the primary technical resource for technicians, helping with technical issues
• Assess technician skill levels, identify training gaps, and coordinate with the Operations Manager to schedule necessary training when gaps are identified
• Collaborate with the ASP operations team to improve processes and reduce inefficiencies
• Work with ASP management to address team needs, including training and tool
• Assist with calibration reviews and site audits as needed
• Review documentation packages being produced FS technicians
• Ability to lead on-site teams for large projects

Field Service responsibilities

• Install, troubleshoot, repair, and maintain instrumentation products, analytical devices, gas detection systems, and valves
• Diagnose root causes of equipment problems and develop permanent solutions
• Demonstrate technical competency with process control systems across various applications
• Read and interpret technical documentation, preparing summaries in both written and oral formats
• Understand applications and products related to level, pressure, flow, temperature, analytical, gas detection, valves and steam surveys
• Ability to provide technical instruction to customers
• Identify and communicate sales leads for products and additional services
• Maintain accurate and timely documentation, including field service reports and calibration certifications
• Other duties as assigned

Qualifications

• Minimum 5 years of experience in process control instrumentation, with at least 2 years in a lead or senior role
• Associate degree in a technical field or equivalent work experience
• Strong organizational and communication skills
• Proficiency with Salesforce (SFDC) and basic computer applications
• Willingness to learn new technologies and technical platforms
• Preferred: experience in curriculum development and instructional design
• Clean driving record

Physical requirements

• Ability to stand, walk, bend, kneel, stoop, crouch, crawl, and climb
• Capable of lifting and carrying loads up to 50lbs
• Manual dexterity for working with hands, hand tools, and calibration equipment
• Visual acuity for close work, distance viewing, and color differentiation
• The employee will work in various industrial settings, occasionally exposed to moving mechanical parts, fumes, airborne particles, vibration and heights
• Up to 50% Travel, typically 1-6 hours outside of the Indianapolis area, with occasional overnight stays
• On-call duty required

Benefits

• Competitive pay
• Benefits
• PTO
• Matching 401K