Lead Service Technician-Indiana/Illinois

About the role

The George E. Booth Co. is a family-owned and operated industrial automation sales company looking to hire their next full-time Project Technical Sales Engineer at our Indianapolis location. The George E. Booth Co. is a major distributor of process instrumentation products, controls, and related services to customers in Illinois, Indiana, Kentucky, Ohio, and Tennessee.

Responsibilities

The Lead Service Technician is responsible for providing hands-on field service execution, as well as technical leadership in the field of process control instrumentation, gas detection, and valves. This role combines senior-level technical expertise with mentoring and training responsibilities to support and develop the technical team while maintaining a significant presence in field operations.

• Provide leadership and training for FS Technicians assigned
• Serve as the primary technical resource for technicians, helping with technical issues
• Assess technician skill levels, identify training gaps, and coordinate with the Operations Manager to schedule necessary training when gaps are identified
• Collaborate with the ASP operations team to improve processes and reduce inefficiencies
• Work with ASP management to address team needs, including training and tools
• Assist with calibration reviews and site audits as needed
• Review documentation packages being produced by FS technicians
• Ability to lead on-site teams for large projects
• Field Service: Install, troubleshoot, repair, and maintain instrumentation products, analytical devices, gas detection systems, and valves
• Diagnose root causes of equipment problems and develop permanent solutions
• Demonstrate technical competency with process control systems across various applications
• Read and interpret technical documentation, preparing summaries in both written and oral formats
• Understand applications and products related to level, pressure, flow, temperature, analytical, gas detection, valves, and steam surveys
• Ability to provide technical instruction to customers
• Identify and communicate sales leads for products and additional services
• Maintain accurate and timely documentation, including field service reports and calibration certifications

Qualifications

• Minimum 5 years of experience in process control instrumentation, with at least 2 years in a lead or senior role
• Associate degree in a technical field or equivalent work experience
• Strong organizational and communication skills
• Proficiency with Salesforce (SFDC) and basic computer applications
• Willingness to learn new technologies and technical platforms
• Experience in curriculum development and instructional design preferred

Physical Requirements

• Ability to stand, walk, bend, kneel, stoop, crouch, crawl, and climb
• Capable of lifting and carrying loads up to 50lbs
• Manual dexterity for working with hands, hand tools, and calibration equipment
• Visual acuity for close work, distance viewing, and color differentiation

The employee will work in various industrial settings, occasionally exposed to moving mechanical parts, fumes, airborne particles, vibration, and heights. Up to 50% Travel, typically 1-6 hours outside of the Indianapolis area, with occasional overnight stays. On-call duty required.

Benefits

Competitive pay, benefits, PTO, and matching 401K.