Lead Service Technician-Energy - Conserv FS - Woodstock, IL

Conserv FS is a full-service agriculture cooperative offering high-quality turf, energy, and agronomy products and services to improve customer profitability. Headquartered in Woodstock, IL, Conserv FS serves patrons in southeastern Wisconsin and northern Illinois.

About the role

The Lead Service Technician is a senior-level technical position responsible for providing reliable, high-quality service and maintenance to the cooperative’s energy customers and equipment. This role serves as a technical leader within the Energy Department, offering hands-on troubleshooting, installation, repair, and preventive maintenance of propane, petroleum, and related energy equipment. The Lead Service Technician leads by example, maintains a strong commitment to safety, provides excellent customer service, and assists in developing the skills of other service technicians. This position collaborates closely with Energy Sales, Operations, Delivery, and Management to ensure customers receive safe, dependable, and timely service.

Responsibilities

• Provide high-quality service, maintenance, installation, and troubleshooting of petroleum and related energy equipment for residential, agricultural, commercial, and industrial customers.
• Serve as a technical leader for the Energy Department, offering guidance, training, and support to service technicians while ensuring work is completed safely, efficiently, and professionally.
• Manage the service process from initial customer request through scheduling, field completion, documentation, and billing, including prioritizing service calls, coordinating technician schedules, monitoring open work orders, reviewing labor, parts, materials, and customer information for accuracy, and ensuring completed work orders are processed promptly for billing.
• Manage service parts and inventory, including maintaining appropriate inventory levels, tracking parts usage, ordering and receiving materials, conducting inventory counts, and ensuring parts are properly documented and available when needed.
• Provide excellent customer service, communicate equipment issues and repair recommendations to customers, identify additional customer needs, and communicate sales opportunities to the appropriate Energy Sales representative.
• Assist management with technician training, service department productivity, inventory control, safety, process improvement, and other operational initiatives.
• Follow Conserv FS’s Code of Conduct, Corporate Compliance Program, Environmental Health and Safety, OSHA, and DOT policies and procedures.
• Perform all other duties as assigned.

Requirements

• High school diploma or equivalent, with 2+ years of related work experience demonstrating knowledge of and ability to safely operate tractor trailers and meet company and DOT standards.
• Essential abilities including business knowledge, collaboration, communication, customer focus, decision-making, and skill development.
• Must have or be able to obtain and maintain a CDL license with required endorsements, valid medical card, and satisfactory driving record.
• Ability to work extended hours and on-call as business conditions warrant.
• Ability to obtain and maintain other applicable certifications, licenses, and permits.

Working Conditions

• Occasionally exposed to extreme weather conditions (hot, cold, wet, etc.).
• Noisy conditions.
• Working conditions may include dust, fumes, chemicals, and electrical hazards with appropriate safety measures.
• May be required to work at varying heights.
• Ability to lift 51–70 lbs.

Benefits

• Fully funded pension for long-term financial well-being.
• Comprehensive benefits package including medical, dental, vision, and life insurance.
• Supplemental plans such as accident, critical illness, disability, hospital indemnity, and identity theft protection.
• Generous paid time off (PTO) and paid holidays.
• 401(k) plan with company matching.
• Free Employee Assistance Program (EAP) for overall well-being.

Pay

$35.00 - $40.00/hour. Actual compensation will be determined based on experience, location, and other factors permitted by law. Certain roles may be eligible for bonuses, incentives, and commissions.