Lead Service Technician

About the role

The Service/Repair Supervisor/Lead interfaces with customers regarding technical aspects of Hobart Service’s services. The Service/Repair Supervisor/Lead is at an expert, lead skill level demonstrating proficiency and working knowledge of several areas of installation and service-related functions. Provides problem resolution and troubleshooting to customers over the telephone. Assists with product updates. Relays customer feedback regarding products to appropriate individuals in sales, quality assurance, and product management. Determines best methods to resolve problems ensuring customer satisfaction and adherence to the organization's policies. Provides guidance, training, and instruction to non-technical representatives. Possesses a thorough technical knowledge of assigned products.

Responsibilities

• Installs, maintains, troubleshoots, and repairs commercial food equipment for customers on contract and/or time and material (i.e., T&M) basis.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Supports branch and organization financial objectives through customer relations.
• Maintains current organization, industry, and equipment knowledge.
• Communicates with customers on-site and presents additional service offerings.
• Supports senior staff technicians and mentor junior technicians with all technician duties.
• Responsible for basic vehicle maintenance, truck stock, and follow the company's safe driving and other applicable policies.
• Supervises junior technicians.

Requirements

• High school diploma or GED and 7+ years of food equipment service experience and/or 4+ years of HVACR service experience.
• Desired: Mechanical or electrical experience, associate degree, experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.

Qualifications

• Technical and Analytical Skills: Demonstrates expert mechanical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.).
• Customer Service: Highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
• Problem Solving: Fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.
• Safety at Work: Learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.

Skills

• Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
• Brief knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
• Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.

Benefits

N/A

Pay

36.70 - 49.70 USD Hourly

Schedule

N/A