Lead Service Technician

Location: Prosper Riverdale, 2100 Rebsamen Park Rd, Little Rock, AR 72202. Full-time position with a flexible schedule that may include weekends.

About the Role

As the Lead Service Technician, you will head our dedicated service department, playing a vital role in boosting resident satisfaction through efficient resolution of work orders, precise oversight of maintenance operations and inventory, and ensuring optimal performance of community systems. You will coordinate vendor relationships, execute preventative maintenance strategies, and lead a team with a focus on excellence and collaboration.

Responsibilities

• Wow residents with impeccable service and swiftly respond to resident requests within 24 hours.
• Craft cost-saving initiatives and manage budgets effectively.
• Guide the maintenance team’s hours, focus, and on-call schedule, providing mentorship and coaching.
• Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements.
• Perform multi-skilled maintenance tasks, including painting, electrical work, HVAC, and pool maintenance.
• Keep grounds pristine, promptly address emergencies, and identify property hazards.
• Nurture relationships with service providers, overseeing vendors and supplies.
• Maintain a well-stocked maintenance shop without unnecessary spending.
• Uphold loss prevention initiatives and manage the OpEx maintenance budget.
• Streamline purchasing through Appfolio, ensuring cost-effective acquisitions.
• Lead from the front, performing technician and groundskeeper duties.
• Efficiently schedule vacancies for 5-day turns.
• Assign service requests to qualified personnel for a 24-hour turnaround.
• Manage security deposit dispositions and attend required meetings.

Requirements

• HVAC Certified with proven experience as an HVAC Service Manager or similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Leadership and team management skills with a focus on collaboration.
• Excellent problem-solving and decision-making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems.
• Familiarity with property management operations is a plus.
• Valid driver’s license, clean driving record, and a reliable vehicle for everyday work assignments and on-call rotation.
• Possess own basic tools.
• Ability to lift 50+ lbs and walk multiple flights of stairs daily.
• Strong customer service skills and a can-do attitude.

Benefits

• Paid Time Off (PTO).
• Health, dental, vision, and life insurance.
• 401(k) matching.
• Learning and educational incentives.
• Volunteer Time Off.
• Well-being programs.
• Company events.
• Self-improvement and productivity tools.

Pay

Competitive compensation with monthly incentive potential.

About Us

Dream Live Prosper Communities, part of DLP Capital, focuses on fostering rewarding careers while building exceptional neighborhoods. Our mission is to lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation. For 14 consecutive years, DLP Capital has been named to the Inc. 5000 list of fastest-growing companies and has earned spots on various Best Places to Work rankings.

• Our Mission: To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.
• Our Purpose: To passionately make an extraordinary impact by transforming lives and building Thriving Communities.
• Our BHAG: To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America’s 100 largest private companies.

Core Values

• Driven for Greatness: Pursuing knowledge and growth both personally and professionally.
• Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.
• Grit: Demonstrating endurance and commitment to achieve long-term goals.
• Community: Elevating the greater good and cultivating thriving relationships.
• Authenticity: Being true to ourselves and others, fostering growth through open dialogue.
• Prepared to Win: Applying discipline and consistent effort to achieve our goals.
• Kingdom Impact: Sharing God’s love through our work and service.
• Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.
• Stewardship: Committing to those who trust us with their capital, communities, and careers.
• Servant Leadership: Leading with high standards and humility, empowering growth and accountability.