Lead Service Technician

About the role

We are hiring a Lead Service Technician for our Grand Prairie, TX location. The Lead Service Technician is responsible for overseeing shop service technicians' workmanship, managing the weekly workload provided by the supervisor, and ensuring the safety of their technicians.

Responsibilities

• Work with technicians to become more efficient.
• Minimize rework downtime of conversions, assemblies, and repairs.
• Ensure equipment is calibrated as needed according to company’s procedures and work instructions.
• Recondition and repair all equipment, components, and systems as assigned by the Service Foreman.
• Ensure technicians requested parts and materials required to perform assigned conversions, assemblies, and repairs are accurate.
• Inspect the conversions, assemblies, and repairs required in a safe and effective manner.
• Ensure that all conversions, assemblies, and repairs are completed as assigned.
• Ensure that all completed work has the correct cosmetic appearance as required.
• Ensure all parts and materials not used are returned per company guidelines.
• Ensure the work area is in a clean and safe condition.
• Maintain good working records for labor, parts, and supplies in the Service Department.
• Ensure technicians are utilizing all record-keeping methods as per instructions.
• Ensure all records kept are legible and in compliance with established methods.
• Maintain and care for shop tools, equipment, and vehicles.
• Obtain all specialty tools used on the job using the methods established.
• Inspect all tools and special equipment used on repairs before they are returned.
• Confirm all specialty tools used on jobs have been returned to their original location and in working condition.
• Conduct all communications with co-workers and visitors in a polite and professional manner.
• Perform diagnostic inspections as directed.
• Perform any inspections required for determining the cause of a failure by following established guidelines.
• Complete all inspections with any causes of failure identified.
• Match all failures identified to solutions necessary to eliminate such failures.
• Enforce all policies and procedures as specified in the company manuals.
• Maintain high employee morale.
• Carry out all duties and responsibilities in an ethical and conscientious manner.
• Support and participate in the organization’s continual improvement program and conform to ISO 9001 requirements.
• Other duties as assigned.

Requirements

Education

• High school diploma or G.E.D.
• Technical school certificate or associate degree a plus.
• Experience as described below may be accepted in lieu of education.

Desired Experience, Knowledge & Skills

• Three (3) to five (5) years of experience in mechanical conversions, assemblies, and repairs.
• Education as described above may be accepted in lieu of experience.
• Experience working in an ISO 9001 environment is considered a plus.
• Strong mechanical skills.
• Good communication skills.
• Good, safe work habits.
• A good working knowledge of equipment operations and mechanical functions.
• Able to perform conversions, assemblies, and repairs for major equipment systems carried by the company.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) plans with company match
• Employee Stock Ownership Plan (ESOP) — a special retirement program that allows employees to own stock in the company; when you join Employee Owned Holdings, Inc., you automatically begin investing in your future without having to purchase shares

Hydraquip is a 100% employee-owned company and a fluid power distributor for over 40 world-class brands, providing value-added solutions including pump/motor assemblies, mobile valve assemblies, hose kits, repair, hydraulic power units, and electrohydraulic solutions. With offices in Houston, Dallas, Tulsa, Denver, and Lafayette, Hydraquip offers a broad footprint with many opportunities for growth. Studies show that retirement account balances for ESOP companies are 2.5 times higher, ESOP companies grow 2.5 times faster, and employee-owned companies are superior in performance, employee benefits, and morale because everyone is working toward a common goal.