Lead Service Representative (On-Site, Sr. Teller)

About the role

Responsible for assisting all members effectively and professionally. This includes upholding the U1 Values, product and services support, making appropriate referrals, performing transactions, handling balancing, providing excellent member service and assisting with operation of the service center(s).

Responsibilities

• Assist all members effectively and professionally
• Uphold the U1 Values
• Provide product and services support
• Make appropriate referrals
• Perform transactions
• Handle balancing
• Provide excellent member service
• Assist with operation of the service center(s)

Qualifications

• High school diploma or equivalent
• Required to acquire and/or maintain NMLS registration
• 6 months of teller experience within a financial institution
• 1 year of customer service experience
• 2 years' experience in a financial institution
• May be required to have a current notary

Skills

• Excellent communication and public relations skills
• Role model for other member service representatives
• Professional appearance, dress, and attitude
• Ability to operate related computer applications and business equipment
• Ability to be prepared for management opportunities
• Solid math and cash-handling abilities