Lead Service Engineer/Specialist
RoviSys Building Technologies · Aurora, OH · 1 wk ago
Engineering$95k–$130k/yrFull-time
Responsibilities
- Perform regular inspections, maintenance, and software updates of control systems
- Identify and address system malfunctions or inefficiencies
- Implement system upgrades and enhancements to improve efficiency and performance
- Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems
- Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
- Promptly respond to incidents, outages, and service disruptions to maintain SLAs
- Collaborate with technical teams to resolve critical incidents quickly and efficiently
Project Support
- Instrumentation & Electrical Design
- Create instrument lists by examining P&ID drawings
- Compile submittal and procurement documentation for controls and instrument hardware
- Provide technical support for service technicians
- Inspect completed support requests
- System Design and Configuration
- Participate in customer design review meetings
- Assemble development system using project hardware and computers
- Configure user interface and HMI screens
- Configure DDC, PLC and/or DCS control algorithms
- Draft system documentation from templates
- Afford assistance in customer demonstrations and acceptance testing
- Configure networks to interface with equipment
Onsite System Startup
- Works in a supervised role and/or with a team at a customer site
- Install project software and configuration onto site systems
- Participate in point-to-point loop checks
- Perform instrumentation and software calibration and tuning
- Participate in functional tests of all systems
- Troubleshoot installation discrepancies
- Program field modifications as required
- Afford assistance in developing commissioning test plans and documentation updates/redlines
- Afford assistance in developing training documentation/presentation on operations and maintenance of system
Sales Support
- Serve as a technical contact for customers
- Support sales teams during customer meetings
- Identify future sales opportunities with customer contacts
- Maintain relationships with existing customers