Lead Service Engineer/Specialist

Responsibilities

• Perform regular inspections, maintenance, and software updates of control systems
• Identify and address system malfunctions or inefficiencies
• Implement system upgrades and enhancements to improve efficiency and performance
• Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems
• Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
• Promptly respond to incidents, outages, and service disruptions to maintain SLAs
• Collaborate with technical teams to resolve critical incidents quickly and efficiently

Project Support

• Instrumentation & Electrical Design
• Create instrument lists by examining P&ID drawings
• Compile submittal and procurement documentation for controls and instrument hardware
• Provide technical support for service technicians
• Inspect completed support requests
• System Design and Configuration
• Participate in customer design review meetings
• Assemble development system using project hardware and computers
• Configure user interface and HMI screens
• Configure DDC, PLC and/or DCS control algorithms
• Draft system documentation from templates
• Absorb assistance with customer demonstrations and acceptance testing
• Configure networks to interface with equipment
• Onsite System Startup
• Works in a supervised role and/or with a team at a customer site
• Install project software and configuration onto site systems
• Participate in point-to-point loop checks
• Perform instrumentation and software calibration and tuning
• Participate in functional tests of all systems
• Troubleshoot installation discrepancies
• Program field modifications as required
• Absorb assistance with developing commissioning test plans and documentation updates/redlines
• Absorb assistance with developing training documentation/presentation on operations and maintenance of system

Sales Support

• Serve as a technical contact for customers
• Support sales teams during customer meetings
• Identify future sales opportunities with customer contacts
• Maintain relationships with existing customers

Qualifications

• Education – Bachelor’s degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience
• Basic understanding of mechanical and electrical systems found within customer environment
• 3 + years of experience in at least one applicable controls platform: Tridium, Distech, Johnson Controls, Siemens, or Rockwell
• Knowledge of Kepware OPC server, ThinManager, VMware is preferred
• HVAC Experience Preferred: Basic understanding of HVAC systems in large building automation systems, understanding of sequence of operations and P&IDs for HVAC and plant utilities, experience with functional testing, including the ability to create, maintain, and execute test plans, experience with specifying instrumentation and control valves for HVAC systems