Lead Server

Timber Creek Property Owners Association, located in Fort Myers, FL, is seeking a driven individual for a full-time Lead Server role within a fast-paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

About the role

Serves guests food and beverage items in a prompt, professional, and courteous manner. Creates memorable dining experiences through personalized and genuine interactions. Assists with department training, development, and implementing customer service standards.

Responsibilities

• Ensures guests are immediately attended to upon arrival and manages customer traffic flow on the restaurant floor.
• Assists with setting tables and rearranging tables to accommodate larger parties.
• Responds to customer questions or concerns regarding menu items or other facets of food service.
• Ensures guests are satisfied with the service provided, replenishes items as needed, and maintains a clean and clutter-free dining room.
• Communicates guest concerns or comments immediately to management.
• Processes cash and check transactions and utilizes the point-of-sale system.
• Trains new associates on POS system usage and cash handling procedures.
• Assists in the development of opening and closing checklists and ensures staff completes duties daily.
• Participates in pre-shift meetings and taste tests.
• Ensures established standards for greeting, cocktail service, food delivery, and general service techniques are followed.
• Ensures all service associates are knowledgeable of menu items.
• Leads other servers, kitchen, and bar staff before, during, and after meal service to execute a “Member/Guest Comes First” approach.
• Assists the department manager in training, planning, and assigning work.
• Addresses complaints and resolves problems with service staff.
• Assists in coordinating department members, including servers and hosts.
• Monitors business volume forecasts and plans accordingly for manpower, productivity, costs, and other expenses.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Requirements

• High school diploma or GED; or one to three months of related experience and/or training; or equivalent combination of education and experience.
• ServSafe Certified (Food Manager & Alcohol) or TIPS equivalent.
• Meets state age requirements for handling alcoholic beverages.
• Working knowledge of POS system.
• Attention to cleanliness and safety.
• Legible handwriting.
• Ability to read and speak English (required for communicating with customers or co-workers and understanding equipment manuals).

Preferred Qualifications

• 2+ years of server experience.
• Proven exemplary customer service skills.
• 2+ years of experience with a restaurant POS software platform.
• 1+ years of experience at a current club or another Troon property.

Skills

• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.

Physical Demands

• Frequently stands, walks, uses hands, reaches with arms and hands, stoops, kneels, crawls, or crouches; talks or hears.
• Occasionally sits, climbs, or balances.
• Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds.
• Occasionally works in outdoor weather conditions.
• Moderate noise level.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, specializing in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.