Lead Server

Essential Responsibilities

• Trains and guides servers (student employees and non-student employees) on job duties and customer service.
• Oversees completion of tasks by servers.
• Provides feedback concerning staff performance and development.
• Maintains the schedule for all servers.
• Oversees service staff during set-up, service and clean-up to ensure a superior guest experience.
• Follows Culinary Institute of America (“CIA”) procedures/guidelines on set-up and organization.
• Greets and serves all guests.
• Maintains the CIA service guidelines for professional service.
• Maintains a positive attitude towards guests, co-workers and students.
• Provides fast and efficient service to guests while maintaining excellent customer service.
• Performs all server duties for beverage and food service.
• Takes orders and closes checks.
• Records and reports all food and beverage sales.
• Places orders in Eatec for all Front of the House needs.
• Maintains menu identification information.
• Aids in planning and executing the sequence and timing of dining room service.
• Ensures proper closing of The Tavern at the end of the shift.
• Ensures service area and dining room is maintained including replenishment of products and cleanliness.
• Communicates and ensures that all dietary restrictions/allergies are notified to the Assistant Restaurant Manager – Back of House.
• Assists American Bounty dining room staff with seating guests, answering phones and other duties.
• Maintains a strong food and beverage knowledge base in an effort to provide the best possible guest service experience.
• Operates OpenTable reservation system.

Qualifications

• High School Diploma or equivalent.
• Minimum of one (1) year experience in Front of House dining room service.
• Knowledge of OpenTable Reservation System.
• Knowledge of MICROS POS System (preferred).

Skills

• Knowledge of food, including menu language & culinary preparations.
• Maintains a strong food and beverage knowledge base in an effort to provide the best possible guest service experience.
• Working knowledge of restaurant POS computer systems.
• Demonstrated qualities of hospitality.
• Strong teamwork and interpersonal skills; ability to be adaptable, dependable and handle multiple priorities simultaneously.
• Demonstrated ability to show a high level of service responsiveness to customers.
• Must display a high level of energy and self-motivation.
• Highly organized, attentive to detail, accurate and efficient.

Benefits

The CIA offers a substantial benefits package that includes medical coverage available at no cost to qualifying employees, dental insurance, vision insurance, life insurance, short and long term disability insurance, retirement savings plan with high employer contributions, a generous paid time off program, and more!