Lead Server

About the role

We are seeking a Lead Dining Room Server to manage the entire dining experience for our senior residents, ensuring meals are presented attractively and that both new and returning residents feel welcome.

Responsibilities

• Meal Service
  • Attend pre-meal meetings to review menu items.
  • Serve a designated section of the dining room and assist with seating residents.
  • Greet residents immediately upon seating and help integrate new residents into the dining experience.
  • Note and report to the Supervisor any residents from your section who missed a meal (if POS system is not used).
  • Maintain accurate records of meals served to residents and guests in your section and submit to the Supervisor or enter into the POS system if applicable.
  • Report any unusual occurrences or changes in resident behavior or eating habits in your section to the Supervisor.
  • Serve meals using proper techniques and ensure food is presented attractively.
  • Assist with restocking condiments, filling salt and pepper shakers, folding napkins, and other dining room duties as assigned.
• Dining Room Cleaning
  • Clean, organize, and maintain all service areas in your assigned section.
  • Ensure tables, chairs, and carpet in your section are cleaned after each meal and prepared for the next meal in a timely manner.
  • Assist with other cleaning duties as assigned.
• Lead Shift
  • Train dining room personnel and, in the absence of the Dining Room Supervisor, assist in directing staff.
  • Monitor team member schedules and assign daily tasks to ensure efficient meal service.
  • Ensure all dining room personnel maintain a strong customer service focus and professional conduct and appearance.
  • Support operating the dining room within budgetary guidelines.
  • Maintain knowledge of current OSHA and local/state regulatory agency guidelines and ensure compliance.
  • Serve as a member of the department’s leadership team, providing feedback on daily operations and team performance.

Requirements

• Minimum of 3 years of food service experience, including at least 1 year of dining room management.
• Previous experience in both restaurant and senior living settings preferred.
• Strong commitment to customer service and desire to exceed customer expectations.
• Ability to read, write, and speak English to communicate effectively with residents, families, team members, and vendors.
• Basic computer skills, including Word and Excel.
• Detail-oriented with strong organizational skills.
• Must meet all health-related and/or food handling requirements per local or state regulatory agencies.
• Must maintain current CPR/First Aid and Food Handlers credentials, as well as annual Continuing Education Credits.
• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Subject to pre-employment screening including physical, drug and TB testing, and criminal background check.

Benefits

• Medical, Dental, and Vision Insurance (Full-Time)
• Retirement Plan with Contribution Match
• Vacation and Sick Time
• Paid Holidays
• Team Member Meals

Pay

$20.00–$22.00/hour