Lead Server

621 McGovern Road, Hockessin, Delaware 19707

About the role

The Lead Server is responsible for courteously serving resident and guest meals, and for clean-up and resetting of the dining room following meal service. The Lead Server supervises the daily assignments of the servers, ensures proper training, and guarantees proper coverage to meet business needs.

Responsibilities

• Maintain a good working knowledge of all dining room and kitchen responsibilities and procedures
• Understand basic kitchen equipment operation (food processor, dishwasher, beverage machine, etc.)
• Maintain a clean work area in the kitchen, serving area, and dining room
• Understand proper table setting for each meal
• Maintain schedule for the servers, including call outs and coverage for all assigned shifts
• Assign daily tasks to servers
• Assist with interviewing and hiring for Lead Server positions
• Conduct training for all new and current servers
• Maintain daily food orders
• Post new menus daily/weekly
• Oversee seating and timing of meals and dining experience
• Oversee process and set up for special events
• Assist residents with menu orders and complete take-out orders
• Provide beverage service (water, iced tea, juices, milk, and coffee/tea)
• Refill salt/pepper/sugar bowls before and after each meal
• Report broken equipment or tableware to supervisor
• Understand sit-down service and proper serving techniques
• Have a basic understanding of food preparation (salads, desserts, etc.)
• Know proper food storage and labeling techniques
• Sweep, mop, and vacuum kitchen and dining room
• Attend required in-services and staff meetings
• Attend to special needs of residents, including mobility deficits and memory impairment
• Assist with tray service
• Follow confidentiality policies regarding resident and associate information
• Interact politely and considerately with residents, guests, co-workers, and supervisors
• Resolve complaints
• Complete all other assigned duties

Requirements

• High School Diploma or GED
• Serv-Safe certification (must secure and maintain)
• Wear clean designated uniform during working hours and maintain good personal hygiene
• Able to read and follow simple instructions
• Ability to perform simple, repetitive tasks
• Able to learn quickly and apply learned principles
• Able to communicate effectively and work under close supervision
• Able to bend, reach, grasp, push, and pull objects
• Able to stand and walk for sustained periods up to three (3) hours at a time
• Able to lift 50 lbs on a regular basis and carry heavy objects for 20 feet
• Organized and willing to work well with other associates
• Willing to work a flexible schedule that includes evenings, weekends, and holidays

Benefits

• 401k for full-time and part-time employees
• Training, development, and career laddering opportunities
• Great work-life balance
• Flexible scheduling