Lead Server

Essential Duties

• Lead dining room servers through meal service.
• Assign pre/post shift duties and ensure their accuracy.
• Greets residents and guests with a smile and answers pertinent questions about menu items.
• Sets tables and maintains workstations in proper order.
• Takes orders, provides service and requested items both graciously and courteously.
• Delivers food in a timely manner and attends to the needs of the guests throughout the dining experience.
• Clears dishes from tables during and after meal service.
• Provides consistently high levels of customer service for our residents and their guests, adapting to the needs and service level expectations associated with each dining location.
• Assists with dish washing and distribution of clean dishes if needed.
• Maintains safe and sanitary conditions in work areas.
• Exhibits acceptable standards of personal hygiene and complies with department dress code.
• Completes all assigned cleaning tasks.
• Attends in-service training and education sessions as assigned.
• Performs specific work duties and responsibilities as assigned by supervisor.

Qualifications

• Ability to understand and follow instructions in English and communicate effectively.
• Experience waiting tables in a hotel, restaurant or club with fine dining preferred; will train.
• Ability to interpret and explain menu, refer or answer questions, coordinate meal service process and understands requests.
• Ability to work in close cooperation with residents, guests, visitors, families, supervisor and peers.
• Requires courtesy, tact and graciousness.