Lead Server

Position Overview

This lead position provides excellent dining service to residents and assists with training and mentoring other team members. As lead, this position performs all Dining Room Server duties at a high level of consistency and quality.

Essential Job Responsibilities

• Serve residents meals, take orders, and assist residents throughout all aspects of the dining experience.
• Lead pre-shift meetings for the team to discuss relevant info related to the day’s shift.
• Act as point of contact for resident dining experience concerns, resolve minor service issues, and handle complex orders.
• Train and mentor new team members, following the training plan and ensure new hire is successfully onboarded to position.
• Support dining staff with special meal requirements or events.
• Act as a role model in communication, appearance, and professionalism.
• Ensure compliance with food safety and sanitation procedures.
• Provide customer service to residents to allow high level of resident satisfaction while serving meals.
• Record cooler, freezer and dish machine temperatures in the TELS website.
• Maintain confidentiality of verbal and written information pertaining to residents, community operations and personnel.
• Report any on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education, Experience And Other Requirements

• 1+ years of experience in food service
• Must be 16 years or older

Preferred Qualifications

• Willingness to learn and help others
• Enjoyment in working with older adults
• Experience in senior living or hospitality setting