Lead Security Officer

Primary Responsibilities

• Performs all core security functions, including patrolling assigned areas, monitoring access points, responding to routine calls for service, and enforcing organizational policies to maintain a safe and secure environment.
• Serve as lead officer during complex, high-acuity, or multi-unit incidents when a supervisor is not immediately present, maintaining operational continuity until relieved by higher authority.
• Direct and coordinate officers during emergency responses, including behavioral health crises, elopements, assaults, child abductions, trauma activations, and disruptive events using informal supervisory authority.
• Lead initial response efforts for significant or campus-impacting incidents, ensuring scene control, prioritizing actions, and maintaining timely communication with supervisory command.
• Conduct real-time situational and risk assessments for high-risk or rapidly evolving events, communicating recommended response posture and resource needs to leadership.
• Provide advanced behavioral health crisis leadership by guiding officers through complex patient interactions, applying de-escalation strategies, and collaborating with clinical teams.
• Support high-risk patient escorts, transfers, and 1:1 details for psychiatric, behavioral health, trauma, and Department of Correction patients in coordination with clinical and supervisory staff.
• Aid in campus-level emergency operations, including violent incidents, mass-casualty activations, fire alarms, hazardous conditions, and helipad/ambulance operations.
• Maintain expert knowledge of policies, legal considerations, and emergency procedures, consistently modeling professionalism, composure, and service excellence.

Requirements

• High School Diploma or equivalent (GED)
• Two (2) years security experience
• Completion of an approved de-escalation course on crisis intervention required within 90 days from starting in position
• Valid driver’s license is required for all individuals hired into this role on or after April 1, 2026

Education & Experience - Preferred

• Heart Saver, CPR, Stop the Bleed and/or Narcan training
• Hospital or healthcare experience
• Knowledge, Skills, & Abilities: Advanced knowledge of hospital security operations, emergency management principles, and coordination of complex or multi-scene incidents.
• Ability to conduct real-time situational and risk assessments during high-acuity events and communicate recommended actions to supervisory leadership.
• Strong communication skills for effective coordination with clinical teams, law enforcement, EMS, fire departments, and interdisciplinary partners.
• Demonstrated ability to provide field-level leadership and guidance to officers during behavioral health crises and other high-risk incidents without formal supervisory authority.
• Expert proficiency in crisis leadership, de-escalation techniques, and patient/staff safety interventions in collaboration with clinical personnel.
• Ability to lead initial incident response, maintain operational situational awareness, and ensure accurate radio communications until relieved by higher authority.
• Skill in reviewing incident reports and safety documentation for clarity, accuracy, and completeness prior to supervisory approval.
• Ability to support restricted-area and high-risk operations by enforcing access protocols and escalating compliance or safety concerns appropriately.