Lead Security Officer

This leadership position performs routine patrols, writes incident reports, and responds to non-emergency and emergency calls throughout the entire campus as requested by security supervision.

Responsibilities

• Carries out assignments as directed by the Security Manager and/or supervisor.
• Follows up on all incident reports and dispatch entries. Ensures that all reports and entries are filled out properly and communicated to the proper person.
• Completes routine inside/outside rounds and dispatch duties.
• Responsible for monthly check of fire extinguishers, fire doors, outside lighting checks, panic buttons, and elevator phones.
• Responsible for any security activities that occur during the course of their assigned shift.
• Delegates to security and dispatch staff duties and other assignments.
• Assists Supervisor and/or Manager in job performance reviews of staff; performs coaching of staff.
• Checks wand reports and informs officers of the report.
• Ensures all policies and procedures are carried out.
• Trains security officers and dispatchers.
• Escorts patients to In Patient Mental Health or other areas of the facility as requested by staff (e.g., doctor, nurse).
• Escorts employees to and from their vehicle as requested or assigned by the Security Supervisor or the Security Manager.
• Assists with helicopter flight operations.
• Responds to hospital emergency overhead pages as determined by security dispatch.
• Monitors and pages all fire codes as received on the fire monitor system located in security dispatch.
• Monitors and reports alarms received on the S&D alarm panel, generator alarm panel, HVAC computer, and Medical Air Gases alarm panel.
• Answers all calls for assistance received on the security emergency phone line or facilities help line.
• Creates a maintenance work order for all calls received on the facilities help line.
• Enters information from maintenance job logs and work orders into the TMS application.
• Monitors CCTV system for any suspicious circumstances, dispatching a security officer when required.
• Conducts continuous random patrols utilizing the patrol vehicle, bicycle, or foot patrol.
• Secures and unlocks doors as prescribed by policies or procedures, or at the direction of the Security Manager and Supervisor.
• Notifies the Security Manager and/or Supervisor via chain of command for any major incidents that occur on facility property.
• Enforces parking policy as directed.
• Responds to all calls received from the public, hospital staff, and the security dispatcher.
• Responds to all panic alarms located throughout the facility.
• Ensures all contractors working above the ceiling and/or have removed a ceiling tile have a yellow copy of the "Above Ceiling Access Permit."
• Writes reports as required by policies.
• Follows all departmental and hospital policies and procedures.
• Assists in creating ID badges.
• Demonstrates competency in Microsoft Windows; may be required to participate in further learning opportunities offered by MyMichigan Health.

Requirements

• Basic Life Support (BLS) certification within 3 months of hire or transfer (AHA).
• TEAM ADVANCED: Techniques for Effective Aggression Management certification within 6 months of hire or transfer (employees in this position on or before 8/1/2024 have 24 months to complete).
• DMV record check.
• High school diploma or equivalent (GENSTUDY).
• Previous leadership or security experience.
• Must be eligible under hospital insurance guidelines if driving a company vehicle.
• Mandatory tuberculosis (TB) testing as required.
• Mandatory annual OSHA training according to the Exposure Control Plan.

Skills

• Interpersonal skills needed to communicate successfully with individuals and groups.
• Ability to interact with people at all levels to communicate information clearly and understandably.

Physical and Mental Requirements

• Exposure to stressful situations, including public contact, trauma, grief, and death.
• Able to wear personal protective equipment, including latex materials or appropriate substitutes.
• Must be able to move freely about the facility with or without an assisted device.
• Overall vision and hearing necessary with or without assisted devices.
• Frequently required to sit, stand, or walk for long periods.
• May require frequent postural changes such as stooping, kneeling, or crouching.
• Exposure to bloodborne pathogens and other potentially infectious materials; must follow MyMichigan Health bloodborne pathogen and TB testing as required.
• Ability to handle multiple tasks, work independently, maintain regular and predictable attendance, and stay awake.
• Overall dexterity required, including handling, reaching, grasping, fingering, and feeling; may require repetition of these movements regularly.
• Physical demand level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs., and/or walk/stand/push/pull arm/leg controls.