Lead Security Officer

About the role

We’re always looking for talented individuals who believe in having fun. Join us at PENN Entertainment, where the days and nights are fast-paced. You’ll work with a diverse group of coworkers who are passionate about helping people find and enjoy more fun. We care about your career growth and provide the support you need to expand your possibilities.

Responsibilities

• Provide especially timely & knowledgeable service; and then some
• Always find solutions to guests’ problems
• Use the guest’s name when appropriate
• Thank the guest and invite him or her back
• Oversee scheduling, training, development, motivation and supervision of the security staff personnel
• Aid sick or injured patrons and employees
• Aid Games and Slots department in removing drop boxes
• Report unsafe or hazardous conditions
• Assist patrons and employees on directions and proper procedures
• Check identification to ensure guests are over the age of 21 and constantly monitor and train Security Officers in the importance of the checking of all subjects who look under 30 years of age
• Perform fills, credits, exchanges and marker transfers procedures for departments as needed
• Ensure that all proper procedures for Games Department are correctly implemented and maintained
• Drive company vehicles to transport individuals to specified locations or to patrol company property
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
• Write accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
• Obtain witness statements when necessary
• Answer alarms and investigate disturbances
• Circulate among visitors, patrons, or employees to preserve order and protect property
• Monitor surveillance equipment and alarms
• Respond to and handle all occupational injury reports and all incident reports report including vehicle incident reports on property assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues
• Security Lead Officers will respond to all emergencies on property and be able to if the need arises to evacuate patrons and employees
• Participate in drills consisting of all emergencies each quarter
• Resolve guest complaints and ensures that all areas of guest service are adhered to
• Respond to and handle all occupational injury reports and all incident reports report including vehicle incident reports on property assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues
• Conduct training classes on various topics such as CPR, Fire Fighting and Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests and employees

Requirements

• Must be at least 21 years of age
• Must be able to obtain and maintain an active Louisiana gaming license
• Must obtain and maintain a current State Responsible Vendor Permit
• Ability to work under pressure by maintaining composure when exposed to stress
• Excellent writing skills
• Knowledgeable in Microsoft Word & Excel
• Demonstrated supervisor experience preferred
• Basic knowledge of civil and criminal laws
• Basic knowledge of customer service and security experience

Qualifications

• A high school education or equivalent and two years customer service experience or closely related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position

Skills

• Basic knowledge of civil and criminal laws
• Basic knowledge of customer service and security experience

Benefits

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Starting Salary: $16.50

Schedule

Shifts may vary depending on the position and location.