LEAD SECURITY OFFICER

We’re changing entertainment. Come join us at PENN Entertainment, where you’ll be part of an exciting, fast-paced industry with a diverse team driven by enthusiasm for helping people have more fun. We care about your career growth and provide support to expand your possibilities.

About the role

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is one component of our competitive Total Rewards package, which includes wellness programs supporting financial, physical, and mental well-being.

Responsibilities

• Provide timely and knowledgeable service to guests, including using the guest’s name when appropriate and thanking them for their visit.
• Find solutions to guests’ problems and oversee scheduling, training, development, motivation, and supervision of security staff.
• Assist sick or injured patrons and employees, and report unsafe or hazardous conditions.
• Assist the Games and Slots department in removing drop boxes.
• Check identification to ensure guests are over the age of 21 and train Security Officers in verifying IDs, including detecting fraudulent IDs.
• Perform fills, credits, exchanges, and marker transfers for departments as needed.
• Ensure proper procedures for the Games Department are correctly implemented and maintained.
• Drive company vehicles to transport individuals or patrol company property.
• Monitor and authorize entrance and departure of employees, visitors, and others to prevent theft and maintain security.
• Write accident/incident reports of daily activities and irregularities, such as equipment or property damage, theft, or unauthorized persons.
• Obtain witness statements when necessary and answer alarms to investigate disturbances.
• Circulate among visitors, patrons, or employees to preserve order and protect property.
• Monitor surveillance equipment and alarms.
• Respond to all emergencies on property, including evacuating patrons and employees if needed.
• Participate in quarterly emergency drills covering all scenarios.
• Resolve guest complaints and ensure adherence to guest service standards.
• Handle occupational injury reports and incident reports, including vehicle incidents, to maintain procedures and liability standards.
• Conduct training classes on CPR, fire fighting and response, first-aid, and general security procedures to protect assets, patrons, guests, and employees.

Requirements

• Must be at least 21 years of age.
• Must be able to obtain and maintain an active Louisiana gaming license.
• Must obtain and maintain a current State Responsible Vendor Permit.
• Ability to work under pressure while maintaining composure.
• Excellent writing skills and proficiency in Microsoft Word & Excel.
• Demonstrated supervisor experience preferred.
• Basic knowledge of civil and criminal laws.
• Basic knowledge of customer service and security experience.

These skills are typically acquired through a high school education or equivalent and two years of customer service experience, or through closely related experience, or an equivalent combination of training, education, and experience.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off earned according to local policy, increasing with length of employment.

Pay

Starting salary: $17.50 per hour.