Lead Security Officer

About the role

As a Lead Security Officer, you’ll monitor and coordinate casino security operations to maintain a safe and secure environment. You’ll assist in investigations, ensure compliance with laws and regulations, and provide guidance to Security Officers during your shift.

Responsibilities

• Provide exceptional customer service to guests and team members
• Monitor casino floor activity and coordinate all security operations
• Assist with investigations and complete detailed incident reports
• Enforce laws, gaming regulations, and company policies
• Prevent entry by minors or intoxicated individuals; preserve order on the premises
• Respond to emergencies, defuse volatile situations, and ensure proper notifications
• Assist in training and evaluating Security Officers
• Communicate effectively with Surveillance and report suspicious activity
• Safely operate security equipment and vehicles

Requirements

• Ability to obtain and maintain a Gaming license
• Must pass background check and drug screening
• Work may involve exposure to weather extremes, loud noise, secondhand smoke, and other environmental factors
• Flexible schedule required, including nights, weekends, and holidays

Qualifications

• Strong communication, observation, and conflict-resolution skills
• Ability to work effectively under pressure and in crowded environments
• Physical ability to stand for extended periods, lift up to 45 lbs. and assist with detaining disorderly patrons if necessary
• Ability to recall events accurately and complete detailed documentation