Lead Security Officer

About the Role

This position reports directly to the Asset Protection & Security Department and is responsible for protecting, safeguarding, and securing all Goodwill's property, personnel, customers, and visitors against unauthorized entry, loss, or damage from theft, fire, or other causes. Responsibilities include overseeing other security officers and enforcing rules and regulations within buildings or areas where people congregate.

Responsibilities

• Create and ensure the fairness of security work schedules on a weekly basis, accounting for days off for all officers.
• Oversee all security officers when on premises and ensure compliance with job descriptions.
• Check security cameras when requested.
• Perform security patrols inside and outside buildings or designated areas to observe for potential threats, including prowlers, fire, theft, embezzlement, sabotage, accidents, or other dangers.
• Investigate and write reports on accidents, incidents, suspicious activities, safety and fire hazards, and other security-related situations.
• Interview security applicants as needed.
• Assign parking spaces to employees and maintain an up-to-date list.
• Communicate with the Miami Parking Authority representative to keep parking slots current.
• Investigate and write reports when alarms are activated for any reason.
• Assist customers, employees, and visitors as needed.
• Enforce rules and regulations about safeguarding assigned facilities and report disturbances or suspicious activities immediately.
• Ensure lights are turned on or off as required and gates and doors are correctly locked; report faulty lights or equipment needing repair.
• Assist in emergency situations as needed.
• Ensure everyone wears the correct badge when entering the building or premises.
• Open and/or close the building as required by schedule, ensuring the post is never left unattended or gates left open.
• Report prowlers or unauthorized persons in restricted areas to the Police Department when necessary.
• Prevent unauthorized entry to closed parts of buildings or grounds; maintain records of people and vehicles entering and leaving after hours.
• Report all absences and tardiness to the Human Resources Director promptly to ensure uninterrupted coverage.
• Work different shifts and weekends as needed and maintain a clean work area.
• Prepare and maintain routine records and reports.
• Detect improper conduct, analyze situations, and take appropriate action.
• Work long hours alone, both indoors and outdoors, with exposure to extreme weather and unpredictable crises.
• Remain alert during evening and night shifts if assigned.
• Follow oral and written instructions.
• Establish and maintain effective working relationships with employees and the public.
• Maintain composure under stressful situations.
• Operate a two-way radio.
• Perform all other duties as assigned.

Requirements

• Minimum of 2 years of Security/Law Enforcement experience, with at least 1 year in a supervisory or lead capacity.
• Excellent communication and interpersonal skills.
• Bilingual (English/Spanish/Creole) highly desirable.
• Computer literate.
• Must own a Class D Security Guard registration issued by the State of Florida.

Skills

• Problem Solving: Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; uses reason even under stress.
• Oral Communication: Speaks clearly and persuasively; listens and seeks clarification; responds well to questions.
• Written Communication: Writes clearly and informatively; edits for spelling and grammar; adapts writing style as needed; reads and interprets written information.
• Professionalism: Approaches others tactfully; reacts well under pressure; treats others with respect; accepts responsibility; follows through on commitments.
• Quality: Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback; monitors own work.
• Safety and Security: Observes safety procedures; determines appropriate actions beyond guidelines; reports unsafe conditions; uses equipment properly.
• Attendance/Punctuality: Consistently at work and on time; ensures coverage when absent; arrives at meetings and appointments on time.
• Dependability: Follows instructions; responds to management direction; takes responsibility; keeps commitments; completes tasks on time.

Physical Demands

The physical demands described here represent those an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to stand and walk for long periods.
• Use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Talk or hear, with specific vision abilities including close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
• Push, pull, and lift up to 30 pounds for manual gate operation.
• Work under extreme weather conditions, including extreme heat and rain.