Lead, Security IoT Solutions & Maintenance

What Will You Do?

Manage the daily global security maintenance operations: This entails building and managing a global team of technicians/technical professionals (contractor and employee); to oversee the security maintenance and management of the security technology programs/platforms.

Develop and maintain Mosaic’s global security technology infrastructure.

Routinely audit and monitor compliance with Mosaic IT & Cyber Security standards and policies.

Oversee and directly liaison with the contract security integrators / technical service providers across Mosaic Globally and close collaboration with the Security Convergence for Brazil (and LATAM).

Manage the service delivery of various servers, databases, both physical and virtual, and provide subject matter expertise and technical support services.

Work with Mosaic Global Network team to design and support security convergence systems which are critical to operations as all security technologies reside on the Mosaic Global network.

Provide technical information and any other relevant information requirements for new systems and integration across Mosaic Globally.

Provide subject matter expertise across all facets of security technology and the interoperability of systems at the macro- level (global operations) to the micro level (site edge devices).

Manage and build out the global security maintenance team across all sites globally, including the management of those contracts.

Manage the security maintenance contractor ecosystem (from ticketing to (re)solutioning).

Produce and maintain a detailed knowledge articles and “how too” documents of all critical, key physical security systems in Mosaic (Genetec, Alert Enterprise, Kantech, Milestone etc.).

Document all knowledge related to Mosaic Global Security systems and hardware being used in a user manual format.

Conduct other miscellaneous tasks that may require traveling in the region and globally as per Mosaic Corporate security requirements.

Overall Physical Systems To Be Maintained And Managed

• Milestone & Genetec Video Management System.
• Access Control Systems: Genetec, Telematica, Rhonda.
• Physical Identity Access Management System: Alert Enterprise.
• Lobby Works Visitor Management System (until replaced with Genetec or Alert Enterprise).
• TechSphere Biometric Management System.

What Do You Need For This Role?

• Bachelor's Degree required, with a major in Computer Science, Cyber Security, Any IT Related Degree, Security Systems Management or related field.
• 10+ years of Security Maintenance, Security Integrator (company that provides security maintenance services), IT or Cyber Security related work experience with multi-site responsibilities and multiple access control systems.
• Certified to work on current mosaic physical security systems preferred.
• Experience interpreting and implementing physical security and risk management requirements.
• Knowledge of Access Control Systems, Intrusion Detection Systems, and Travel Security best practice.
• Strong analysis and problem-solving skills.
• Ability to work in an agile, extremely high-paced and ever evolving daily work environment.
• Exceptional relationship with management, competency and sensitivity of security issues.
• Ability to operate ethically and professionally within the regional and Mosaic Corporate requirements.
• Possess strong customer service acumen, diplomacy and ability to work with all levels of the organization.
• Operate confidentially, discretely, and maintain the highest level of operational security.
• Continuously drive advancement of security technology.
• Possess self-initiative and the ability to energize, innovate and operate with agility to improve Mosaic’s security culture.
• After hour emergency work are sometimes required.
• Advanced Literacy in all computer Based products used by Mosaic Corporate Security.

Required Travel

• Frequency: 20% - 30% | Destination(s): North America
• Frequency: 0% - 10% | Destination(s): South America