Lead Seamstress Tailor Sewing and Bridal Fashion Seamstress

About the role

Lead Alterations Specialist is responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Lead Alterations Specialist is a member of the store team and demonstrate the value and qualities of the David’s Bridal brand.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicating clearly and concisely while adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Respond promptly to all customer questions by providing product and service information.
• Drive customer loyalty by making clientele calls to maximize appointments and build and provide customer service.
• Floor Manager during peak sales times to offer fit and alterations consultations.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
• Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Train Alterations Specialists in fitting and sewing techniques.
• Ensure ongoing product education for all Alterations team members.
• Communicate daily sales goal achieved to Store Manager.
• Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience.

Physical Demands

• Stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
• Occasionally lift up to 25 pounds.
• Ability to see up close and at a distance, as well as use peripheral vision and depth perception.
• Ability to look at, read, and use a computer and all other electronic devices for long periods of time.

Education & Credentials

• High School Diploma or degree.
• Prior sewing experience required, preferably in bridal and/or special occasion production environment.
• 1–2 years prior retail experience in an apparel or specialty store environment.
• Prior experience with computerized POS system and ability to use one.

Benefits

• Full-time opportunity with a comprehensive benefits package.
• Generous Dream Maker Discount after first pay period.
• Referral Incentive Program.
• Dayforce Wallet – Get Paid Early!
• Health/Dental/Vision Insurance.
• 401K Program.
• Paid Vacation, Wellness Days & Holidays, including your Birthday off!
• Pet Benefits.

Pay

The standard base pay range for this role is posted at a minimum and maximum rate. The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.