Lead Seamstress Tailor

Essential Job Functions

• Welcome all customers with genuine, and friendly enthusiasm over the phone and in person, communicating clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Responds promptly to all customer questions by providing product and service information.
• Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service.
• 80% for Bridal, 30% for Dress. Floor Manager during peak sales times to offer fit and alterations consultations.
• Aids stylists in closing sales by consulting with customers regarding gown fit and customization.
• Promotes all alteration services and personalization options.
• Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
• Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Trains Alterations Specialists in fitting and sewing techniques.
• Ensures ongoing product education for all Alterations team members.
• Communicate daily sales goal achieved to Store Manager.
• Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience.
• Maintain high dress code standards per her/himself per dress code.

Physical Demands

• Stand, walk, and sit for extended periods of time;
• Reach for tools and objects with hands and arms;
• Climb stairs;
• Stoop, kneel, crouch, or crawl;
• Talk to and hear customers.

Education & Credentials

• High School Diploma or degree.
• Prior seeing experience required, preferably in bridal and/or special occasion production environment.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior experience with computerized POS system and ability to use one.