Lead Scrum Master - Workplace Technology

About the role

Wells Fargo is seeking a Lead Scrum Master in Workplace Technology. This is a delivery leader who will work with the Shared Services and Solutions L3 org in Workplace Technology, supporting three agile L2 teams to ensure standardization and consistency across the organization. Your day-to-day focus is on enabling the success of the teams you support. You are accountable for the operational health, delivery performance, and agile maturity of your teams, ensuring consistent, predictable delivery aligned with enterprise standards and expectations.

You will work closely with Product Owners and Engineering Managers, maintaining structured, recurring engagements to ensure alignment, accountability, and continuous improvement. Your mandate includes ensuring stable, efficient delivery aligned with quarterly and strategic goals, contributing to planning, compliance readiness, and agile maturity initiatives.

Responsibilities

• Manage and develop Scaled Agile portfolios of the highest complexity.
• Guide teams to follow Agile and Scrum practices to promote prioritization, team readiness, and commitment for each Sprint.
• Optimize scrum team velocity to identify improvement opportunities and achieve higher levels of team performance.
• Oversee systemic impediments to team agility and guide teams on escalation methods.
• Deliver capabilities using agile practices while following the Software Development Lifecycle, business process mapping, and release processes to meet risk, security, and development requirements.
• Partner with discipline managers to convey governance policies and adherence to corporate standards to scrum teams.
• Collaborate with product owners, program or project managers to communicate delivery progress and escalate risks or issues impeding scrum team effectiveness.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Interact with internal customers and receive direction from leaders while exercising independent judgment.
• Train other Scrum Masters and mentor less experienced staff.
• Ensure team Jira boards are accurate, up-to-date, and reflect the true state of work. Actively manage flow, monitor work-in-progress limits, and ensure backlog readiness.
• Monitor and interpret delivery metrics such as velocity, throughput, and cycle time, taking ownership of improvement actions.
• Lead agile ceremonies including daily standups, sprint planning, reviews, and retrospectives with a focus on outcomes and continuous improvement.
• Coach team members in agile principles and delivery discipline to build capability and self-organization.
• Actively manage risks, resolve impediments, and coordinate dependencies affecting the teams' ability to deliver. Maintain logs and follow up until resolution.
• Collaborate with Release Delivery Leads to align on delivery health indicators, risk signals, and course correction plans.
• Contribute to quarterly planning by providing capacity forecasts, identifying risks, dependencies, and impediments.
• Lead team health assessments and agile maturity evaluations, using results to guide coaching interventions.
• Stay current on enterprise-wide expectations, including those set by PRICE, and apply these standards consistently.
• Develop a working knowledge of the technology supported by the team to better identify risks and support delivery activities.
• Maintain action logs and ensure delivery on commitments made to leadership, Product Owners, and Engineering Managers.

Requirements

• 5+ years of Agile Scrum Master experience, or equivalent demonstrated through work experience, training, military experience, or education.

Role Expectations

• Board Health: Regular assessments of backlog quality, work-in-progress status, and sprint hygiene.
• Delivery Metrics: Team-level reporting on velocity, cycle time, throughput, and quality indicators to ensure metrics are healthy and improving.
• Retrospective Actions: Documented improvement actions with follow-up tracking and impact analysis.
• Impediment, Risk, and Dependency Logs: Ongoing tracking and resolution of delivery blockers and risks.
• Planning Inputs: Capacity forecasts, dependency maps, and team-level planning artifacts for quarterly planning.
• Coaching and Enablement Logs: Records of agile coaching sessions, onboarding support, and team enablement activities.
• Leadership Action Logs: Records of commitments made to Product Owners, Engineering Managers, and leadership, with status updates and outcomes.

Pay

The base pay range for this position is $143,000.00 - $224,000.00. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement