LEAD SCHEDULER (BURTONSVILLE, MD)

About the role

The Lead Scheduler plays a critical role in supporting the daily operations of the Alternative Placement Youth (APY) mentor program by overseeing workforce coordination, scheduling systems, and shift accountability.

Responsibilities

• Scheduling & Workforce Coordination - Oversee the development, maintenance, and accuracy of mentor and youth schedules using Connecteam, our time tracking and scheduling software. Ensure appropriate staffing coverage based on program needs and mentor availability. Coordinate shift coverage and respond to real-time scheduling changes within the Connecteam platform.
• Shift Oversight & Accountability - Monitor mentor attendance, timekeeping, and completion of assigned responsibilities. Ensure timely documentation and adherence to program expectations. Address scheduling discrepancies and support resolution of attendance-related issues.
• Communication & Team Coordination - Serve as a primary liaison between mentors and program leadership regarding scheduling matters. Maintain consistent communication channels to address updates, changes, and urgent needs. Support a responsive and organized communication structure across the team.
• Administrative & Operational Support - Maintain and update scheduling systems and related documentation. Conduct regular reviews to ensure scheduling accuracy, efficiency, and compliance. Track mentor engagement, including availability and participation trends.
• Compliance & Program Support - Ensure adherence to scheduling protocols, attendance policies, and program standards. Support onboarding logistics, trainings, and administrative coordination as needed. Assist with additional operational or administrative projects to support program success.
• Payroll & Timekeeping Support - Assist in reviewing timesheets for accuracy and alignment with scheduled shifts. Help ensure proper documentation of hours worked in accordance with program expectations.

Requirements

• Associate or Bachelor’s degree in human services, nonprofit management, social work, business, education, or a related field; OR a combination of relevant education and experience.
• Minimum of three (3) years of combined experience in program coordination, scheduling, or workforce operations.
• Strong technology proficiency, including Microsoft Office Suite and workforce management platforms (e.g., Connecteam), along with standard office equipment.
• Excellent organizational, time-management, and problem-solving skills, with the ability to identify and address system or scheduling issues.
• Strong written and verbal communication skills.
• Ability to work collaboratively with internal teams and external partners in a fast-paced environment.
• Understanding of confidentiality standards and experience working within HIPAA-compliant environments.

Qualifications

• High level of comfort with technology, including scheduling and workforce management platforms such as ConnecTeam.
• Comfortable working in a hybrid environment within Maryland, with occasional in-person and remote work.
• At times there may be sedentary work. May be required to periodically lift up to 51 lbs, moving in various positions.
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

Skills

• Strong organizational and time-management skills.
• Attention to detail and ability to adapt quickly in a dynamic, youth-centered environment.
• Effective communication and collaboration skills.
• Technology proficiency, including Microsoft Office Suite and workforce management platforms (e.g., Connecteam).
• Ability to work collaboratively with internal teams and external partners in a fast-paced environment.
• Understanding of confidentiality standards and experience working within HIPAA-compliant environments.

Benefits

N/A

Pay

$23-$25/hour

Schedule

Full Time Schedule (Monday – Friday) (8am – 4pm or 9 am – 5pm) Monday – Thursday – In Person, Friday – Remote Work is hybrid within Maryland.

General Physical Requirements

• At times there may be sedentary work.
• May be required to periodically lift up to 51 lbs, moving in various positions.
• Sedentary work involves sitting most of the time.

Physical Activities

• Reaching: Extending hand(s) and arm(s) in any direction.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound.
• Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

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