Lead Salesforce Developer

Responsibilities

• Design and develop scalable Salesforce solutions using Apex, Lightning Web Components (LWC), and Flow, applying a low-code-first approach where appropriate.
• Develop and enhance solutions across Service Cloud, Field Service Lightning (FSL), Revenue Cloud, and core CRM, ensuring scalable and maintainable architecture.
• Build and optimize contact center solutions, including omnichannel case management, CTI integrations, and agent productivity tools for high-volume environments.
• Design and deliver Field Service capabilities, including work order management, scheduling optimization, dispatcher workflows, and mobile workforce enablement.
• Develop custom Salesforce applications and data models with reusable components, strong performance design, and platform governance awareness.
• Ensure secure, scalable, and real-time data movement across systems while maintaining performance, reliability, and data consistency.
• Contribute to AI-driven and agentic automation initiatives, leveraging Einstein, Agentforce, and LLM-based workflows with proper guardrails and human-in-the-loop design.
• Partner with Embedded Admins and cross-functional teams to provide production support, troubleshooting, enhancements, and continuous platform improvements.
• Collaborate on technical standards, documentation, CI/CD practices, and architectural decisions to ensure scalable, maintainable, and well-governed Salesforce delivery.

Qualifications

• 7+ years of Salesforce development experience
• Strong expertise in Apex, LWC, Flow, APIs, and integrations
• Hands-on experience with Service Cloud and Field Service Lightning (FSL)
• Experience with contact center systems and omnichannel/CTI integrations
• Proven ability to build custom applications and scalable Salesforce architectures
• Experience with event-driven integration patterns and enterprise system connectivity
• Salesforce certification required: Platform Developer I (Platform Developer II preferred)
• Familiarity with Einstein, Data Cloud, and Agentforce, or equivalent AI capabilities
• Strong understanding of performance optimization, security, and scalable design principles
• Ability to balance rapid delivery with long-term architectural sustainability

Nice to Have

• Experience with Amazon Connect or similar telephony platforms
• Exposure to AI/ML-powered service automation or conversational AI systems
• Familiarity with Salesforce DevOps, including SFDX, Git, and CI/CD pipelines
• Experience mentoring or leading small engineering pods