Lead Sales & Service Representative

About the role

Naturescape is seeking a Lead Sales & Service Representative (LSSR) in Appleton, WI to oversee the team of Sales & Service Representatives serving the Appleton, Fond du Lac, and Sheboygan branches. In this role you will lead, develop, and motivate a team while working alongside them to build skills, confidence, and careers. You will use productivity and sales reporting, call monitoring, and direct customer feedback to coach representatives, solve challenges, and drive branch growth. You will also participate in hiring, report to the Head Administrative Manager, and receive guidance from a tenured employee who grew from an SSR to a leadership position.

Responsibilities

• Lead and develop a team of Sales & Service Representatives (SSRs).
• Work alongside SSRs to help them build skills, confidence, and careers.
• Utilize productivity and sales reporting and call monitoring to identify opportunities and provide meaningful coaching.
• Answer inbound calls and help evaluate customer concerns.
• Collaborate with management to create solutions that turn challenges into loyalty‑building opportunities.
• Participate in hiring interviews and help select candidates who fit the team and Naturescape.
• Encourage excellence, celebrate successes, and keep the team focused on outstanding service and sales goals.
• Drive branch growth through effective team leadership and development.
• Report to the Head Administrative Manager and receive support from a tenured Naturescape employee.

Requirements

• Strong desire to support both customers and Sales & Service Representatives.
• Motivated, eager to learn, and able to manage multiple priorities in a fast‑paced environment.
• Previous management or supervisory experience preferred.
• Ability to approach challenges with a solutions‑focused mindset.
• Leads by example, sets a positive standard for others, and is committed to team success.
• No prior lawn or landscape care experience required – comprehensive paid training is provided.

Skills

• Strong time‑management and organizational abilities.
• Excellent written and verbal communication skills.
• Capacity to manage multiple priorities effectively.
• Coaching and mentoring aptitude.
• Leadership and motivational skills to inspire a team.

Benefits

• Health, dental, vision, and supplemental insurance.
• HRA and HSA accounts.
• Up to 3 weeks of PTO and holidays in the first year of employment.
• Employee discounts.
• Performance incentives.
• Advancement opportunities.
• Lawn service discounts for employees.
• Paid training (no prior experience needed).
• Work in both management and the outdoors.

Pay

Starting wage $47,840+/year; salaried overtime for 0‑5+ hours/week up to $2,990+/year; 401(k) with 200% company match up to 6% (vested immediately) up to $5,740+/year; total compensation range $47,840 – $56,570+/year.

Schedule

Full-time salaried position.