Lead Sales Representative

Key Responsibilities

• Assisting the showroom management team in delivering budgeted sales and targets.
• Actively developing and growing sales opportunities.
• Driving key KPI’s by leading on sales and non-sales activity as directed by the Showroom Manager.
• Proactively selling the colour consultancy service and providing accurate advice on color and suitability.
• Cultivate strong relationships with the A&D community both existing and potential.
• Promote Farrow & Ball and inspire clients through sharing brand stories and technical information.
• Maintain the Farrow & Ball image to the highest standards and ensure the showroom, stockroom, and all displays are neat and tidy at all times.
• Lead by example, set the pace and standard in the showroom ensuring that Farrow & Ball customers receive the highest levels of customer service at all times, serving customers in a courteous and professional manner.
• Resolve difficult client issues and escalate to your Showroom Manager when necessary.
• Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines to Showroom operations.
• Shared responsibility for opening and closing the Showroom which includes securing the door, successfully arming the Showroom, and POS procedures.

Key Attributes

• A highly effective communicator with both internal and external clients.
• Experienced in the driving of retail sales on the selling floor.
• Exceptional selling and closing skills, having the desire to follow up to close sales.
• Experience in luxury retail is highly desirable.
• Strong business acumen, with a passion and interest in color and interior design.
• Ability to work in a high-paced environment.
• Strong visual standards background and inventory management are desirable.
• Technical knowledge of paint and wallpaper is a desirable.

What you can expect from us

• A competitive base salary, reviewed annually based on individual performance.
• Eligible for a performance-based bonus scheme.
• 15 days PTO increasing with tenure, plus floating holidays.
• 401K scheme matched by F&B.
• Generous staff discount on F&B products.
• Employee Assistance Program with 24/7 support.
• Company Sick Pay.
• Healthcare, Dental & Vision.
• Life Assurance.