Lead Sales

Sales & Enrollment

• Own the lead management process from inquiry through enrollment.
• Respond to all leads quickly through phone calls, text messages, email, and CRM follow-up.
• Schedule and confirm trials.
• Conduct center tours and present the KidStrong program to prospective families.
• Convert trials into memberships while achieving and exceeding enrollment goals.
• Execute follow-up campaigns for missed trials, inactive leads, and former members.
• Generate referrals and community partnerships to support enrollment growth.

Leadership & Team Support

• Serve as the sales leader and role model for the center.
• Afford assistance with sales training, coaching, and accountability.
• Ensure team members follow customer service standards.
• Maintain daily sales activity, conversion rates, and enrollment performance.
• Support center operations during peak business hours.

Member Experience & Retention

• Build strong relationships with families and children.
• Ensure families feel welcomed, informed, and supported throughout their KidStrong journey.
• Address questions, concerns, and membership-related requests promptly.
• Support retention efforts through proactive communication and relationship-building.
• Afford assistance with member events, promotions, and community outreach initiatives.

Administrative Responsibilities

• Maintain accurate records in the CRM and membership management systems.
• Track lead activity, trial attendance, and enrollment results.
• Process membership agreements and account updates.
• Complete assigned reports and administrative tasks in a timely manner.

Qualifications

• 1-3 years of sales experience, preferably in fitness, youth programs, retail, hospitality, or membership-based businesses.
• Proven ability to meet or exceed sales goals.
• Strong communication and relationship-building skills.
• Ability to work evenings and weekends.
• Passion for working with families and helping children succeed.

Key Performance Indicators (KPIs)

• Trial attendance rate
• Trial bookings
• Trial-to-member conversion rate
• Monthly membership growth
• Membership retention
• Community partnership and referral generation
• NPS

Pay

$21.00 - $24.00 per hour

Schedule

We expect that in this role, the Lead Sales Representative will split their time between coaching (10-15 hours per week) and Sales/Lobby time (15-20 hours per week).