Lead Sales Associate

Duties and Responsibilities

• Maintain a clean, organized, well-stocked, and visually appealing sales floor.
• Execute merchandising standards and product displays that maximize sales and enhance the customer experience.
• Efficiently process cash, credit card, and other transactions using a POS system.
• Complete accurate opening and closing procedures, including cash drawer reconciliation.
• Supervise and support Sales Associates during daily operations.
• Foster a positive, productive, and team-oriented work environment.
• Train, coach, and develop staff through regular feedback and performance coaching.
• Delegate work effectively, provide clear direction, and follow up to ensure tasks are completed.
• Manage staff schedules to ensure appropriate coverage.
• Communicate effectively with store leadership and other North Kent Connect departments.
• Ensure organizational policies, procedures, and safety standards are consistently followed.
• Help achieve store sales and operational goals.
• Report on sales performance, staffing needs, and operational issues.
• Collaborate with the Store Manager to implement store initiatives and organizational priorities.
• Monitor inventory and maintain appropriate stock and store supply levels.
• Lead seasonal and holiday merchandise transitions.

Requirements

• Previous retail experience required; supervisory or lead experience preferred.
• Strong leadership, communication, and customer service skills.
• Excellent organizational and time management abilities.
• Ability to coach, motivate, and hold team members accountable.
• Fluent in Spanish is strongly preferred.
• Comfortable working in a fast-paced retail environment while managing multiple priorities.
• Proficient with point-of-sale systems and cash handling.
• Ability to lift up to 40 pounds and stand, walk, bend, and reach for extended periods.
• Available to work store hours, including Saturdays.

Benefits

• Health, dental, and vision insurance coverage.
• Paid time off.
• An employee 401K plan with company match.
• Paid training and professional development opportunities.