Lead RN - NC - Primarily Remote

About the Role

This role operates primarily remotely, with required on-site components based on specific member and business needs. The operational model may change based on evolving organizational and member needs.

Responsibilities

• People Leadership and Performance Management:
  • Oversee the day-to-day activities of the care management team (RNs and CHPs), monitoring performance and reporting to ensure assigned key performance indicators are met.
  • Conduct regular check-ins and performance reviews to reinforce expectations, support effective member panel management, and provide ongoing feedback.
  • Deliver timely coaching and clinical guidance, proactively addressing issues while fostering continuous professional learning, engagement, and empowerment.
  • Lead onboarding and orientation for new hires to ensure clinical readiness and alignment with team workflows.
• Clinical Oversight:
  • Ensure member needs are addressed through appropriate enrollment in programs and pathways, effective care planning, and timely task execution, supporting member progress toward graduation to lower levels of care management.
  • Conduct regular audits, including call monitoring and chart reviews, to ensure compliance with Cityblock protocols and clinical standards.
• Operational Oversight:
  • Partner closely with operational leadership to ensure the team has the necessary tools, supplies, and technical access to perform their duties efficiently, proactively escalating barriers and resource gaps as needed.
• Cross-Functional Collaboration:
  • Facilitate effective collaboration across RNs, CHPs, Providers, Behavioral Health Specialists, Pharmacists, and other care team roles.
  • Work with care team members to ensure clear communication and handoffs across disciplines to support seamless member care.
• Change Management:
  • Lead pods through operational, clinical, and technology changes, ensuring clarity, adoption, and sustained performance.
  • Solicit frontline feedback to identify opportunities to streamline processes, reduce friction, and improve the staff and member experience.

Requirements

• Education and Experience:
  • Active, unrestricted Registered Nurse (RN) license in good standing in the state of operation.
  • 3+ years of clinical experience.
  • 1+ years in a lead or supervisory capacity.
  • Ability to supervise daily activities and solve departmental problems using established procedures.
• Skills and Competencies:
  • Interpersonal Skills: Create psychological safety for direct reports and build team capacity through coaching. Support professional development of team members.
  • Problem Solving: Resolve daily operations issues, guided by policy and processes.
  • Results Driver: Communicate team goals clearly and track team productivity. Have solid functional knowledge and understand how team activities support department goals.

Success Metrics

• Clinical Quality: Meeting or exceeding defined metrics for the assigned vertical.
• Operational Efficiency: Successful implementation of standardized care workflows and technology adoption (e.g., AI tools) with assigned team.
• Leadership Health: Retention of direct reports and high engagement scores within the team; evidence of successful internal promotions.

Benefits

• Health insurance
• Life insurance
• Retirement benefits
• Participation in the company’s equity program
• Paid time off, including vacation and sick leave

Pay

The expected salary range for this position is $100,000 - $115,000. Final salary will be determined based on qualifications, skillset, experience, and geographic location.