Lead Retail Sales Associate

About the role

The Lead Retail Sales Associate at Parallel is responsible for taking pride in operational tasks while influencing others. They are expected to act as the training ambassador, assist with new employee orientation, new product launch education, and skill development of the team. This role also involves assuming the role of Manager on Duty, managing operational tasks such as opening, closing, banking, and security of the store.

Responsibilities

• Act as the training ambassador and assist with new employee orientation, new product launch education, and skill development of the team.
• Assume the role of Manager on Duty as needed, responsible for operational tasks for opening, closing, banking, and security of the store.
• Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport in alignment using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
• Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
• Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.

Requirements

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• 2 years' experience in Retail or similar industry where customer service is critical
• Flexible regarding work schedule, including evenings, weekends, and holidays
• Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
• Excellent verbal and written communication skills
• Ability to deal with difficult situations and resolve in a timely and professional manner
• Microsoft Office Suite proficient level

Skills

• Proven track record of leadership capabilities

Benefits

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

Pay

Commensurate with experience

Schedule

Full time, open availability to include evening and weekend shifts