Lead Retail Associate

The Lead Retail Associate (“Shift Lead”) provides an exceptional experience for all customers and fellow team members. In this role, you will support Store leadership in day-to-day operations and lead by example as a positive, customer-focused retail associate. The Shift Lead may hold a state designation as the manager on duty, key holder, or agent in charge, and will be responsible for coaching and training employees and resolving customer issues as needed.

Responsibilities

• Support store leadership in achieving sales goals and business growth.
• Lead by example and promote a service-minded retail environment.
• Demonstrate exceptional cannabis product knowledge and provide guidance to customers to ensure a positive experience.
• Open/close the store as needed and assign tasks throughout the day to meet business demands.
• Perform and train the retail team on all retail tasks and responsibilities including customer intake, sales, inventory, and POS transactions.
• Provide coaching in the moment to employees and escalate employee concerns or issues to store leadership in a timely manner.
• Ensure operational excellence by following SOPs, compliance regulations, and established internal processes; report any compliance issues, concerns, or violations to store leadership.
• Support all aspects of inventory management including ensuring inventory movement is properly documented and supporting regular audits and month/quarter/year-end inventory processes.
• Identify opportunities for improvement and share findings with store leadership.

Requirements

• All applicants must be at least 21 years of age.
• 3+ years of retail or customer service experience.
• Experience with cash handling and Point-of-Sales systems.
• Exceptional customer service and problem-solving skills.
• Strong collaboration skills and the ability to contribute to a positive work environment.
• Ability to coach and influence others.
• Flexibility to work nights, weekends, and holidays as needed.

Additional Abilities

This role is performed in a traditional retail setting which requires the ability to have a high stress tolerance and be flexible and adaptable. While performing the duties of this job, the employee is required to:

• Stand, walk, or sit for extended periods of time.
• Use hands to perform manual tasks and use computer equipment such as POS and email.
• Lift or move up to 50 pounds (or more with assistance).
• Speak and communicate verbally with co-workers, customers, vendors, etc.

The noise level in the work environment is usually moderate.

About The Cannabist Company (DBA Medicine Man)

The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers, and providers of cannabis products and related services, with licenses in 12 U.S. jurisdictions. The Company operates 77 facilities including 61 dispensaries and 16 cultivation and manufacturing facilities, including those under development. The Cannabist Company delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms.

The company offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit www.cannabistcompany.com.

Recognized for its comprehensive benefits, ongoing training opportunities, and commitment to diversity and equity inclusion, The Cannabist Company has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.

Benefits

• Competitive wages.
• Paid holidays, vacation, and sick time.
• 401K with company match.
• Multiple health plan choices.
• Dental and vision insurance.
• Pet and life insurances.
• 100% paid short-term disability.
• Optional long-term disability insurance.